Business Process Analyst

VAT Group; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global business solutions provider in Penang is looking for a skilled Business Process Analyst. The role involves documenting, analyzing, and optimizing business processes while utilizing BPMN tools. Candidates should have at least 3 years of relevant experience in operational roles, strong BPMN expertise, and familiarity with Agile methodologies. The company offers an opportunity to contribute to process excellence within a dynamic environment.

Qualifications

• Minimum 3 years of operational experience in relevant fields.
• Strong proficiency in BPMN notation and BPMN-tools.
• Experience with Agile methodologies and task management software.

Responsibilities

• Document and optimize business processes and workflows.
• Analyze and improve efficiencies in existing processes.
• Manage BPMN-tool documentation and compliance standards.

Skills

Process Documentation

BPMN Notation

Analytical Thinking

Communication Skills

Agile Methodologies

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

BPMN-tools (e.g., Bizagi, Signavio, Camunda)

Azure DevOps

Jira

Job description

As a Business Process Analyst, you will play a key role in documenting, analyzing, and optimizing the organization’s end-to-end business processes. You will be responsible for developing clear and accurate process models, identifying improvement opportunities, and supporting initiatives that enhance efficiency, visibility, and compliance across departments. Working closely with stakeholders, subject matter experts, and process owners, you will facilitate process mapping workshops, translate business needs into structured process documentation, and ensure all processes are properly maintained and represented in the BPMN tool.

To succeed in this role, you should bring relevant hands-on experience in either Order Management/Sales & Service, Supply & Demand Planning / Material Planning, or Product/NPI/Manufacturing processes.

Your responsibilities include, but not limited to:

Process Documentation and Modelling

• Collaborate with business stakeholders and process owners to understand and document existing processes using BPMN notation.
• Create detailed process maps, workflows, and diagrams that accurately represent the end-to-end processes and related activities.
• Ensure that all process documentation is clear, consistent, and follows best practices in BPMN modelling.

Process Analysis and Optimization

• Analyse the documented processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Work with cross-functional teams to propose process optimizations and enhancements using BPMN-tool capabilities.
• Validate process changes with stakeholders and ensure that process improvements align with organizational goals.

BPMN-Tool Management

• Utilize BPMN-tool to create, update, and maintain process documentation in a centralized and accessible manner.
• Stay up-to-date with the latest features and updates of the BPMN-tool and identify opportunities to leverage new functionalities.
• Train team members and stakeholders on using the BPMN-tool effectively for process documentation and analysis.

Process Governance and Compliance

• Ensure that all documented processes adhere to relevant industry standards, regulations, and internal policies.
• Implement version control and change management protocols to maintain the accuracy and integrity of process documentation.
• Collaborate with the various supply chain teams to validate process adherence and identify areas for improvement.
• Act as a champion for process excellence, promoting a culture of continuous improvement within the organization.
• Identify opportunities to automate processes or integrate other technology solutions to streamline workflows.
• Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.

Bachelor’s degree; Masters degree is a plus.

Minimum 3 years of operational experience in Order Management, Sales & Service, or Supply/Demand/Material Planning, or prior experience in roles such as Product Manager, Process Analyst, NPI Engineer, Project Manager, or Manufacturing Engineer.

Proven experience in business process management, process documentation, or related roles.

Experience driving process improvements in the area of Product and NPI.

Working experience as a Product manager / Process Analyst / NPI Engineer / Project Manager.

Experience to operate or roll out Agile methodology, scrum methodology and Kanban board for the team.

Experience to use task management software such as Azure DevOps, Microsoft planner, Jira, Agile software
Experience with Design for manufacturing concept and process (DFM).

Strong proficiency in BPMN notation and experience using BPMN-tools for process modeling (e.g., Bizagi, Signavio, Camunda, etc.).

Analytical mindset with the ability to identify process improvement opportunities through data analysis.

Excellent communication skills, both written and verbal, to effectively collaborate with stakeholders and present complex concepts.

Project management skills to handle multiple process documentation projects simultaneously.

Understanding of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR).

Familiarity with compliance and regulatory requirements related to business processes.

Preferred Qualifications

• Experience facilitating and moderating process mapping & improvement workshop.
• Familiarity with any ERP system preferably Microsoft Dynamics 365.
• ERP integration for new ERP system roll out.
• Familiar with project management and Agile methodologies.