Business Operations Senior Advisor (Support Middle East)

-; Kuala Lumpur; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading global energy company in Kuala Lumpur is seeking an Operations Advisor to ensure exceptional customer service and collaboration within the Global Marine and Energy sectors. The ideal candidate will have 6-8 years in supply operations with a strong focus on enhancing customer experience and resolving issues. This role offers a dynamic work environment with both office and remote opportunities.

Benefits

Health insurance

Learning opportunities

Social communities and networks

Qualifications

• 6-8 years in global or regional supply operations.
• Experience in project management and process optimization.
• Knowledge of international shipping and customer operations in oil & gas markets.

Responsibilities

• Monitor customer service performance and recommend improvements.
• Act as the primary point for dispute resolution.
• Collaborate with Sales and Global Supply Chain on logistics cost reduction.

Skills

Excellent English proficiency

Stakeholder management

Data interpretation

Proficiency in Microsoft Office

Familiarity with ERP/CRM systems

Education

Bachelor's degree in International Business or related field

Tools

Power BI

Job description

Job Description

This position is part of BP's organization supporting the Castrol Lubricants business for the Global Marine and Energy (GME) sectors. The Business Operations team ensures an exceptional customer experience by leading day-to-day customer service, sales execution, and delivery operations. Operations Advisors act as key relationship managers between Sales, Marketing, Global Supply Chain (GSC), and the Finance Business Technology Center (FBT), ensuring seamless collaboration and uninterrupted service. They resolve complex order and delivery issues raised from other functions and work efficiently across countries, regions, and business units.

Role & Responsibilities

• Monitor customer service performance using indicators, identify gaps, and recommend improvements.
• Represent Business Operations for the assigned country/region and act as the primary point for dispute resolution and issue.
• Ensure local implementation of GME strategy, adapting processes to meet business needs and aligning team capabilities with strategic requirements.
• Build strong customer relationships through joint visits with account managers and ensure service delivery meets contractual agreements.
• Collaborate with Sales and Global Supply Chain (GSC) on demand planning, stock optimization, and logistics cost reduction, while supporting accurate sales forecasting.
• Lead complex order and delivery issues to ensure uninterrupted customer service and compliance with processes and indicators.
• Lead initiatives to improve operational efficiency, including process optimization, cost control, and implementation of new offers or product launches.
• Investigate and resolve customer complaints, identify recurring issues, and work with GSC on corrective actions.
• Coordinate airfreight requests, crisis response activities, and competitor assist programs to meet customer needs.
• Partner with Marketing to maintain and update the GME offer (DMS) for the region.
• Drive continuous improvement through analysis, reporting, and collaboration across Sales, Marketing, GSC, and Finance Business Technology (FBT).

Education

• Bachelor's degree or equivalent experience in International Business, Supply Chain Operations, Industrial Engineering, or a related field.

Experience

• 6-8 years in global or regional supply operations, demand planning, and customer service.
• Shown experience in project management and process optimization.
• Knowledge of international shipping, logistics, and customer operations in oil & gas markets; experience in Marine or Energy sectors preferred.
• Supervisory experience desirable.

Skills & Competencies

• Excellent English proficiency (reading, writing, speaking); Arabic, Korean, Japanese, or Mandarin is an advantage.
• Strong stakeholder management and influencing skills across internal and external networks.
• High analytical ability with strong data interpretation skills.
• Proficiency in Microsoft Office and Power BI; familiarity with ERP/CRM systems is a plus.

Benefits

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued.
• Possibility to join our social communities and networks.
• Learning opportunities and other development opportunities to craft your career path.
• Life and health insurance, medical care package.
• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement

No travel is expected with this role.

Relocation Assistance

This role is not eligible for relocation.

Remote Type

This position is a hybrid of office/remote working.

Skills

• Agility core practices, Agility tools, Business Acumen, Business Operations, Business process architecture, Business process control, Business process improvement, Communication, Data Management, Data visualization and interpretation, Decision Making, Demand Management, Design Thinking, Goal Setting, Influencing, Lean Practices, Managing change, Managing Performance, Project and programme management, Stakeholder Engagement, Stakeholder Management, Strategic Thinking, Workload Prioritization

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.