Business Operations Manager

Bjak Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A forward-thinking technology firm in Malaysia is seeking a Business Operations Manager to work closely with the CEO. You will drive operational excellence and oversee cross-departmental initiatives. The ideal candidate has over 5 years of experience in a high-growth environment, strong analytical skills, and a deep understanding of finance and execution strategy. This role offers a competitive compensation package and significant career progression opportunities.

Benefits

Competitive, performance-based compensation

Career progression toward GM, COO, or other senior roles

Flat structure — no politics, just results

Qualifications

• 5+ years in consulting, business operations, or strategy.
• Experience working directly with senior executives.
• Deep understanding of operations, finance, and execution strategy.

Responsibilities

• Turn the CEO’s vision into clear operational priorities.
• Oversee daily operations to ensure productivity and compliance.
• Manage billing, collections, and operational cost management.

Skills

Analytical skills

Problem-solving

Communication skills

Leadership

Adaptability

Job description

Overview

At BJAK, we’re building Southeast Asia’s leading digital financial platform at speed. Our mission is to simplify access to insurance and financial services for millions. As the Business Operations Manager, you’ll work directly with the founder to turn strategy into execution and execution into measurable results.

This is not a coordinator position. As Business Operations Manager, you’ll drive clarity, alignment, and operational excellence across departments, ensuring the company moves fast and scales efficiently.

Why This Role Matters

• Turn the CEO’s vision into clear operational priorities.
• Drive company-wide execution and accountability.
• Oversee and optimize operations across multiple departments.
• Identify bottlenecks, solve problems, and implement scalable systems.
• Ensure every initiative moves the company closer to its goals.

Key Responsibilities

Strategic Planning & Execution

• Work with the CEO to define and track strategic goals, OKRs, and company initiatives.
• Convert strategic plans into actionable operational roadmaps.
• Identify process gaps, eliminate inefficiencies, and scale high-impact initiatives.
• Ensure timely alignment and delivery across departments.

Operational Management

• Oversee daily operations to ensure productivity and compliance.
• Manage timelines, reporting, collections, and invoice issuance.
• Establish standard operating procedures and monitor performance.
• Drive execution discipline and consistency across teams.

Financial & Resource Management

• Oversee billing, collections, and operational cost management.
• Ensure timely and accurate documentation of financial activities.
• Collaborate with Finance to manage budgets and optimize spending.
• Provide regular performance and progress updates to senior management.

Executive Enablement

• Prepare data, analysis, and recommendations for executive decision-making.
• Prioritize and manage the CEO’s operational agenda and communication.
• Draft professional materials for internal teams, partners, and board members.

Cross-Functional Leadership

• Lead and structure leadership meetings, off-sites, and project reviews.
• Work closely with department heads to resolve issues and maintain progress.
• Strengthen collaboration between Finance, HR, Marketing, Operations, and Medical Affairs.

Reporting & Analysis

• Track and report operational performance metrics.
• Identify trends, issues, and opportunities for improvement.
• Conduct client and stakeholder feedback sessions to enhance service quality.

Project Ownership

• Lead strategic, cross-functional projects from start to completion.
• Build and implement operational systems that support scaling.
• Ensure projects are delivered on time and produce measurable outcomes.

You Will Thrive Here If You…

• Own your work and move fast to make things happen.
• Stay adaptable when things change because they will.
• Communicate clearly and stay calm when things get intense.
• Think like a founder: proactive, hands-on, and focused on results.
• Don’t watch the clock, you care about getting it done right.

What You Bring

• 5+ years in consulting, business operations, or strategy (startup or high-growth preferred).
• Proven ability to lead complex, cross-departmental initiatives.
• Strong analytical, problem-solving, and communication skills.
• Experience working directly with senior executives.
• Deep understanding of operations, finance, and execution strategy.
• Sound judgment, discretion, and reliability in high-stakes work.
• Bonus: Experience in fintech, digital platforms, or founder-led companies.

Why Join Us

• Competitive, performance-based compensation.
• Direct involvement in company strategy and execution.
• Opportunity to shape high-impact, cross-functional initiatives.
• Career progression toward GM, COO, or other senior roles.
• A culture built on speed, ownership, and accountability.
• Flat structure — no politics, just results.

If you’re ready to lead from behind the scenes and drive real impact, join us at BJAK.

Optional: Apply Details

Salary expectations or apply questions are requested as part of the application process. Your application will include the following questions: What is your right to work in Malaysia? What is your expected monthly basic salary? What types of qualifications do you have? How many years of experience do you have as a Business Operations Manager?

Bjak is a technology company focused on making insurance easy, fun and more rewarding for everyone. Here at Bjak, we are dedicated in creating a shared and open ecosystem giving everyone equal opportunity, accessibility and security. Bjak is led and backed by some of the most prominent executives and enterprises in Asia.

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