Business Operation Executive

Snatch Park Bizsolutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading provider of cashless parking solutions is seeking an enthusiastic Business Operation Executive in Klang Valley. The role involves overseeing operations of payment systems, monitoring platforms, and providing exceptional customer support. Candidates must have a degree in IT or related fields, and at least 2 years of experience in business operations in tech-driven environments. Strong problem-solving and communication skills in both English and Bahasa Malaysia are essential. This is a great opportunity for tech-savvy individuals passionate about operations.

Qualifications

• Minimum 2 years of experience in business operations, preferably in tech-driven solutions.
• Proficient in IT systems, digital payment solutions, and mobile applications.
• Excellent written and verbal communication in Bahasa Malaysia and English.

Responsibilities

• Oversee day-to-day operations of cashless parking payment systems.
• Monitor and troubleshoot payment platforms ensuring system uptime.
• Provide exceptional support to clients and users for payment issues.

Skills

IT systems

Digital payment solutions

Mobile applications

Problem-solving

Communication skills

Customer service

Data analysis

Software troubleshooting

Education

Degree in Information Technology, Business Administration, Engineering, or related field

Tools

Reporting tools

Data analytics

Job description

We are a leading provider of cashless parking payment solutions and are looking for an enthusiastic and IT-savvy Business Operation Executive to join our team in Klang Valley. As a key player in our operations, you will contribute to the seamless delivery and execution of parking payment solutions across the country, working closely with various stakeholders to drive efficiency, innovation, and customer satisfaction.

If you are a proactive individual with a passion for technology and operations, this is the perfect opportunity for you!

Key Responsibilities

• Operational Management: Oversee the day-to-day operations of the cashless parking payment systems, ensuring smooth functionality and quick resolution of any issues.
• System Monitoring & Troubleshooting: Monitor and troubleshoot payment platforms, ensuring system uptime, efficiency, and a seamless customer experience. Collaborate with the IT team to resolve technical issues.
• Customer Support: Provide exceptional support to both clients and users by addressing inquiries, concerns, and technical difficulties related to the cashless parking system.
• Business Analysis & Reporting: Analyze usage data, trends, and operational performance. Prepare reports on system performance, user feedback, and key metrics to improve service delivery.
• Process Improvement: Continuously evaluate and improve internal processes related to payment solutions and platform functionalities, enhancing user experience and operational efficiency.
• Collaboration with Partners: Liaise with parking operators, technology providers, and other external partners to ensure the integration and smooth deployment of payment systems.
• Compliance & Security: Ensure all transactions comply with regulatory standards and industry best practices for payment security and privacy.

Qualifications

• Education: Degree in Information Technology, Business Administration, Engineering, or related field.
• Experience: Minimum 2 years of experience in business operations, preferably in tech-driven solutions, mobile apps, or payment systems.
• Technical Skills: Proficient in IT systems, digital payment solutions, and mobile applications. Familiar with software troubleshooting and basic system maintenance. Experience in data analysis, reporting tools, and understanding system performance metrics.
• Problem‑Solving Skills: Strong ability to analyze issues, develop solutions, and execute changes to improve system performance.
• Communication Skills: Excellent written and verbal communication in Bahasa Malaysia and English. Mandarin is an advantage.
• Self‑Motivated: Ability to work independently and manage multiple tasks efficiently.
• Customer‑Focused: A service‑oriented mindset with a passion for delivering outstanding experiences.
• Experience with cashless payment systems, mobile payment platforms, or fintech solutions.
• Familiarity with API integrations, data analytics, or cloud technologies.