Business Intelligence (BI) Team Lead

StoreHub; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail tech company in Kuala Lumpur seeks a Business Intelligence (BI) Team Lead to manage the BI team, mentoring analysts and ensuring high-quality reporting. The ideal candidate will have strong SQL skills and a passion for AI applications, driving data integrity and actionable insights. Join a dynamic environment focused on growth and continuous improvement, with numerous perks including cutting-edge tools and a supportive culture.

Benefits

Apple Macbooks

Free Season Parking

Fully stocked fridge and pantry

Medical and Dental Insurance

Opportunities for career growth

Qualifications

• 3–5 years in BI or analytics with mentoring experience.
• Strong hands-on SQL skills and mastery of BI tools.
• Practical interest in AI applications.

Responsibilities

• Manage daily workflows of BI analysts for accurate reporting.
• Mentor junior analysts on SQL and critical thinking.
• Act as a primary individual contributor for complex analyses.

Skills

SQL skills

Analytical skills

Stakeholder management

Curiosity

Tools

Metabase

Tableau

Salesforce

Job description

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

In the Business Intelligence (BI) Team Lead role, you are the technical anchor of our data operations. You won’t just be overseeing the team; you’ll be in the trenches with them. We are looking for a hands-on leader who can balance individual contribution with mentorship—someone who ensures high-quality reporting while helping us adopt new AI-driven workflows.

From executing complex deep-dives to mentoring analysts on SQL best practices, and experimenting with practical AI (like vibe coding) to speed up our processes, you will be the engine that keeps the BI team running efficiently and accurately.

You don’t need to know everything about our industry (even we don’t!). But the work is challenging and fast-paced. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself and those around you.

What you will do:

Team Coordination & Mentorship

• Guide the flow: Manage the daily workflows of BI analysts, ensuring the timely delivery of accurate reports and insights.

• Level up the team: Mentor junior analysts on technical skills (SQL, visualization) and critical thinking—helping them move from just pulling data to interpreting it with rigour.

• Build the culture: Foster a team environment that values curiosity, accuracy, and continuous improvement.

Hands-on Analytics & Execution

• Lead by example: Act as a primary individual contributor for complex deep-dives, focusing on cohorts, segmentation, and unit economics.

• Guardian of truth: Ensure data integrity and consistency across our core dashboards (e.g., Metabase, Salesforce).

• Make it actionable: Translate complex data findings into clear, tactical recommendations for department stakeholders.

AI & Process Improvement

• Innovate practically: Experiment with and implement practical AI techniques (e.g., vibe coding for faster query generation, automated data summaries) within the BI team’s workflow.

• Kill the busy work: Identify bottlenecks in current reporting processes and propose automated or AI-assisted solutions to save time.

Stakeholder Collaboration

• Filter the noise: Serve as the main technical point of contact for incoming data requests from Sales, Success, Marketing, and Finance.

• Drive value: Clarify requirements with stakeholders to ensure the team is working on high-value tasks, not just ad-hoc requests.

How you will need to be:

• A Technical Anchor: You are highly analytical and love diving into the numbers yourself; you don't just delegate.

• A Player-Coach: You enjoy lifting others up, teaching them how to fish (or write better SQL), and watching them grow.

• Pragmatically Curious: You don't just read about AI tools; you try them out to see if they can actually save you time and effort.

• Clear Communicator: You can explain technical constraints to non-technical stakeholders clearly and constructively.

• Agile and Resilient: You thrive in fast-paced environments and can balance your own project load while unblocking teammates.

What you need to have:

• 3–5 years in BI or analytics, with at least some experience successfully mentoring peers or juniors.

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• Strong hands-on SQL skills and mastery of BI tools (Metabase, Tableau, or similar).

• Practical interest in AI applications (vibe coding, agentic automation) with a mindset for efficiency.

• Familiarity with Salesforce, Hubspot, and Chargebee is a strong plus.

• Excellent stakeholder management skills—you know how to ask the right questions to get to the root of a data request.

• A growth mindset and appetite for experimentation.

What makes working at StoreHub awesome (and refreshing!):

• Our people -for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools.If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort.We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple Macbooks for everyone
• Free Season Parking
• Fully stocked fridge and pantry - Coffee, snacks, and more yums
• Cutting edge tools. If something can be automated, we'll make it happen
• Medical and Dental Outpatient Visits + Medical Insurance
• Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.