Business Intelligence Analyst

Simplepay Gateway Sdn Bhd; Kuala Lumpur; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading fintech company in Kuala Lumpur is seeking a Business Intelligence Analyst to transform data into insights that drive growth. Responsibilities include creating dashboards, conducting analyses, and collaborating with teams to align on metrics. Ideal candidates will have 2-5 years of BI or analytics experience, strong analytical skills, and proficiency in BI tools such as Power BI. This role offers hybrid flexibility and opportunities for professional growth.

Benefits

Hybrid work flexibility

Monthly fintech learning sessions

Mentorship from BI and senior stakeholders

Growth-driven culture

Snacks and startup vibes

Qualifications

• 2–5 years of experience in Business Intelligence, Data Analytics, or Commercial Analytics.
• Strong analytical skills and experience working with large datasets.
• Organized, proactive, and thrives in a fast-paced fintech environment.

Responsibilities

• Build dashboards and reports that turn complex metrics into actionable insights.
• Create performance decks for management teams.
• Deep-dive into merchant and transaction data to uncover trends.

Skills

Business Intelligence

Data Analytics

Commercial Analytics

Analytical Skills

Excel

BI Tools (Metabase, Power BI, Looker Studio, Tableau)

SQL

Education

Degree in Business, Economics, Data Analytics, Marketing or related field

Tools

Metabase

Power BI

Looker Studio

Tableau

Job description

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senangPay — A DOKU Company is Malaysia’s next-gen payment gateway powering thousands of online merchants to accept payments easily via FPX, cards, e-wallets, and BNPL. From small Instagram sellers to fast-growing eCommerce brands, we help businesses get paid — faster, safer, and smarter.

Our Business Intelligence (BI) team is the brain behind every smart decision at senangPay. We turn data into stories that reveal merchant trends, uncover growth opportunities, and guide product innovation.

Role: Business Intelligence Analyst

As a Business Intelligence Analyst, you’ll be the one making our numbers speak. From dashboards to deep-dive analyses, you’ll transform raw data into insights that drive merchant growth and smarter decisions across the business.

Think of it as part detective, part storyteller, and part growth partner — helping senangPay figure out where the real opportunities lie.

What You’ll Be Doing

• Tell stories with data: Build dashboards and reports that make our numbers speak — turning complex metrics into insights everyone can act on.
• Power our business reviews: Create performance decks and internal intelligence tools that help management teams make smarter, faster decisions.
• Find what fuels growth: Deep-dive into merchant and transaction data to uncover trends, gaps, and new opportunities.
• Make data work smarter: Streamline reporting, automate processes, and improve how we collect and use data across teams.
• Partner across teams: Collaborate with senior stakeholders to align metrics, share insights, and turn data into real business impact.

Who We’re Looking For

• 2–5 years of experience in Business Intelligence, Data Analytics, or Commercial Analytics.
• Degree in Business, Economics, Data Analytics, Marketing or a related field.
• Strong analytical skills and experience working with large datasets.
• Proficient in Excel and one or more BI tools (Metabase, Power BI, Looker Studio, Tableau or equivalent).
• Hands on experience building tools and processes for market and competitor research.
• Able to turn complex data into simple, compelling insights for stakeholders.
• Organized, proactive, and thrives in a fast-paced fintech environment.
• Familiarity with SQL or data querying is advantageous.

What You’ll Learn

• How fintech and payment businesses measure and grow performance.
• How to translate raw data into business insights that drive real results.
• How to manage and present performance dashboards to leadership teams.
• How data informs product, marketing, and acquisition strategies.
• Stakeholder management and data storytelling skills in a dynamic fintech setting.

What Success Looks Like

By Month 6, you’ll be:

• Managing core performance dashboards and metrics for internal teams.
• Owning analysis and insights that drive merchant growth and retention strategies.
• Independently conducting post-mortem analyses on campaigns or merchant performance, and presenting improvement recommendations to senior stakeholders.
• Supporting monthly business reviews with accurate and timely data.
• Becoming the go-to data partner for internal teams.

Hybrid work flexibility (WFH + office).

Monthly fintech learning sessions and coffee chats.

Mentorship from BI and senior stakeholders

A growth-driven, open, and fun culture.

Snacks, strong memes & startup vibes guaranteed.

Application Questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a business intelligence (BI) analyst?