Business Development Manager, Travel & Tourism

Expat Travels & Tourism Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent travel agency in Kuala Lumpur is seeking a Business Development Manager specializing in travel and tourism. This role involves identifying new business opportunities, overseeing daily travel operations, and leading a dynamic team. The ideal candidate will have a bachelor’s degree and extensive experience in business development within the travel sector. Strong communication, negotiation skills, and a proven sales track record are essential. Join us to thrive in a professional environment that offers growth and innovation.

Benefits

Opportunities for career growth

Dynamic work environment

Collaborative team culture

Qualifications

• 3–5 years of experience in business development or travel operations.
• Strong knowledge of airline ticketing and hotel reservations.
• Track record of achieving sales targets.

Responsibilities

• Identify and secure new business opportunities.
• Oversee daily travel operations.
• Manage and evaluate team performance.
• Plan and execute marketing activities.

Skills

Business development

Sales performance

Negotiation skills

Leadership

Communication

Problem-solving

Education

Bachelor’s degree in Business, Marketing, Tourism, Hospitality

Tools

Airline ticketing systems

Hotel reservation systems

Job description

Business Development Manager, Travel & Tourism

NIROB Sdn Bhd., under its brands EXPAT Travel & Tourism, EXPAT Hospitals, and EXPAT Education, aims to create seamless opportunities for overseas patients, students and tourists to access Malaysia’s high-quality services in tourism, healthcare, and higher education.

Overview

NIROB Sdn Bhd., under its brands EXPAT Travel & Tourism, EXPAT Hospitals, and EXPAT Education, aims to create seamless opportunities for overseas patients, students and tourists to access Malaysia’s high-quality services in tourism, healthcare, and higher education.

Key Responsibilities

Business Development & Sales

• Identify, develop, and secure new business opportunities within the travel and tourism sector

• Build and maintain strong relationships with travel agents, corporate clients, hotels, airlines, tour operators, and other partners

• Negotiate contracts, commercial terms, and partnership agreements

• Develop and implement business development strategies to drive revenue growth and market expansion

• Drive sales performance to achieve agreed Key Performance Indicators (KPIs)

• Represent the company at industry events, trade shows, and networking sessions

Travel Operations Management

• Oversee the company’s daily travel operations, including hotel and airline reservations, ticketing, and supplier coordination

• Lead the design, development, and pricing of tour packages and travel products

• Monitor service delivery standards to ensure operational efficiency and high customer satisfaction

Team Leadership & Administration

• Manage, guide, and evaluate team performance to ensure productivity and service excellence

• Prepare reports, maintain proper documentation, and ensure compliance with company policies and industry regulations

• Handle administrative functions related to travel operations and business development activities

Marketing & Customer Experience

• Plan and execute promotional and marketing activities in collaboration with the marketing team

• Monitor market trends, competitor activities, and customer feedback to refine offerings

• Ensure high levels of service quality and customer satisfaction across all travel services

Requirements

• Bachelor’s degree in Business, Marketing, Tourism, Hospitality, or a related field

• Minimum 3–5 years of experience in business development and/or travel operations within the travel & tourism industry

• Strong knowledge of airline ticketing, hotel reservations systems, and tour package planning

• Added advantage if able to speak Mandarin

• Possession of a valid Tourist Guide License is an added advantage

• Proven track record of achieving sales targets and business growth

• Leadership experience with the ability to manage and motivate a team

• Excellent negotiation, communication, and presentation skills

• Strong organizational and problem-solving abilities

Why Join Us?

• Work in a dynamic and professional environment.

• Opportunities for career growth and development.

• Be part of a team that values efficiency, collaboration, and innovation.

How to Apply

Interested candidates who meet the requirements are invited to submit their resume online. Only shortlisted candidates will be contacted.