Business Credit Office Manager

HSBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global banking institution in Kuala Lumpur is seeking a BCO Manager to oversee the Credit & Capital Management operations. The role involves managing credit applications and ensuring risk management standards are met while providing a seamless service to clients. The ideal candidate will have a Bachelor's degree in Finance or related fields with 5-8 years of corporate lending experience, strong analytical and stakeholder management skills, and a clear understanding of banking products and credit risk principles. Immediate availability is preferred.

Benefits

Continuous professional development

Flexible working opportunities

Inclusive and diverse environment

Qualifications

• 5-8 years of corporate lending experience with sound credit knowledge.
• Strong understanding of various financing instruments and banking products for Wholesale Banking.
• Clear understanding of Group credit risk principles, policies, and statutory compliance.

Responsibilities

• Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs, and KPIs.
• Own the end-to-end Credit & Capital Management servicing journey.
• Continuously drive improvement in productivity while enhancing client experience.

Skills

Corporate lending experience

Analytical skills

Stakeholder management

Strong communication

Credit knowledge

Education

Bachelor's degree in business, Finance, or a related field

Job description

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthening our control environment, and improving risk management.

Driving operational excellence and efficiency by optimizing our processes and delivering the transition to net zero in our own operations.

Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

Role Purpose

Credit & Capital Management (CCM) under CIB are in the process of implementing a new, modern, and consistent E2E operating model. A key component of this operating model is the introduction of a first line credit management office (the Business Credit Office.)

The BCO function will complete tasks including structuring, credit analysis and rating recommendation, client credit monitoring tasks, credit terms and docs negotiation with WCMR and clients acting as a single handoff from a RM to the BCO for all CCM tasks, creating a single control point.

The BCO Manager provides credit management support to Relationship Managers (RMs) / Coverage and facilitates client review and renewal activities, and is responsible for carrying out customer outreach, research, financial and credit analysis on behalf of the RMs, ensuring exemplary risk management acumen and control standards are embedded within the end-to-end CCM process. In discharging their duties the role holder must ensure a common, reliable, and predictable underwriting and lending process, that protects the business from exposure, whilst responding to clients borrowing needs.They are also responsible for co-ordination and completion of credit applications or renewals and risk escalation management. The role holder will report to the BCO Team Lead and will work closely with the Coverage and Transaction Support teams to ensure seamless customer experience and consistency of service for all customers.

The BCO manager will need to be an effective collaborator and skilled stakeholder manager, successfully navigating complex landscape to deliver exceptional outcomes for our customers and stakeholders.

Principal Accountabilities

• Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs
• Own the end-to-end Credit & Capital Management servicing journey, ensuring a seamless and efficient process for customers and internal stakeholders
• Combine client relationship management with strong risk assessment and management capabilities ensuring the required credit quality & requisite returns on risk
• Continuously drive improvement in their productivity whilst enhancing client experience.
• Adopt technology and customer experience improvement initiatives, including alignment to a globally consistent CCM operating model.
• Participate in deal discussions and meetings with clients or credit risk as required
• Strong execution and implementation ability.
• Ability to build and maintain strong relationships across the teams, including credibility with both Business and Risk leaders.
• Protect the Bank by acting as First Line of Defence and adhering to all controls
• Maintain HSBC internal control standards, including timely implementation of internal and external audit recommendations, along with addressing any issues raised by external regulators
• Demonstrates ability to engage in constructive and consistent dialogue with risk partners in a manner that effectively balances commercial outcomes and risk management
• Work with the BCO Team Lead to ensure adequate credit risk management controls are built into the operational process and robust MI is in place to track and measure risk against agreed thresholds
• Bachelor’s degree in business, Finance, or a related field
• 5-8 years corporate lending experience with strong analytical skills and sound credit knowledge
• Strong understanding of various financing instruments and banking products for Wholesale Banking
• Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders
• Clear understanding of the Group credit risk principles, policies and statutory compliances
• Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.