Business Channels (Operations & Customer Service) - Executive (Start ASAP)

Prosple; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent financial institution in Johor Bahru is seeking an Executive for Operations & Customer Service to enhance customer experience while driving sales. Responsibilities include providing exceptional customer service, processing transactions accurately, and achieving sales targets. Candidates should be Malaysian citizens with a customer-focused mindset and preferably some experience in financial services. The role supports a dynamic working environment, offering opportunities for professional development and training.

Qualifications

• Must be a Malaysian citizen.
• Experience in financial institutions or related fields preferred.
• High level of integrity and accountability is crucial.

Responsibilities

• Provide superior customer service to walk-in customers.
• Achieve targets for product growth and sales.
• Process transactions accurately and timely.

Skills

Customer service excellence

Sales experience

Communication skills

Cross-selling

Education

Fresh graduates or relevant experience

Job description

Business Channels (Operations & Customer Service) - Executive (Start ASAP)

Join Hong Leong Bank to deliver exceptional customer service and drive sales growth in a dynamic banking environment.

Your role

Here’s what you will be doing:

• Provide superior customer service to walk‑in customers, contributing to CSAT scores and Mystery Shopping Results
• Achieve targets for CASA and FD Book growth, account opening, cross‑selling of PL, Credit Cards, Portfolio Sales, ASBF Funding and other products
• Use I‑Pads or other devices for customer service and cross‑selling where applicable
• Assist in calling customers for service and sales interactions
• Conduct Branch RCSA through sample checking and rectify issues as needed
• Process transactions including deposits, withdrawals, remittances, ANSB, and other bank products accurately and timely
• Override transactions within bank‑defined limits
• Manage branch cash holding and end‑of‑day cash balancing (for Chief Cashier role)
• Comply with staff rotation guidelines for operational risk mitigation
• Adhere to the Bank’s Code of Conduct & Ethics
• Maintain confidentiality of customer and bank information
• Keep a clean, organized work area and maintain professional appearance
• Attend all applicable trainings including e‑learning and Workday
• File reports and assist with branch housekeeping activities as needed
• Perform other duties as assigned periodically

About you

• Malaysian citizen
• Fresh graduates or candidates with relevant work experience
• Experience in financial institutions or related fields
• Customer interaction, cash handling, transaction processing, and sales experience
• Basic banking knowledge
• High level of integrity and accountability
• Excellent service mindset, communication, and cross‑selling skills
• Professional appearance and courtesy
• Optional certifications: FIMM / UT license, PCE & TBE license

Training & development

• Attend all applicable trainings including e‑learning and Workday
• Progressive digitisation of employee journey to support lifelong learning and career growth

How to apply

Apply online and await a careful review of your application. If shortlisted, you will receive an email invitation for an interview. You may check your application status by logging into your candidate account.

This job may close before the stated closing date, you are encouraged to apply as soon as possible.