Business Analyst, Consultant

AIA Hong Kong; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is seeking a Business Analyst to enhance digital systems within the Customer Experience Division. The ideal candidate will have 3-5 years of experience, a relevant Bachelor’s Degree, and proficiency in JIRA and Microsoft Office. Strong analytical, problem-solving, and interpersonal skills are essential. This position offers the opportunity to help improve customer service in a collaborative environment.

Qualifications

• 3-5 years of experience in a business analyst position, preferably in policy servicing.
• Good command of English (both written and oral).
• Able to work independently.

Responsibilities

• Deliver user requirements for digital system enhancements.
• Manage User Acceptance Testing (UAT) for digital projects.
• Project manage small scale digital activities and streamline processes.

Skills

Problem-solving

Analytical skills

Presentation skills

Interpersonal skills

Customer-oriented mindset

Education

Bachelor’s Degree in related discipline

Tools

JIRA

Confluence

Microsoft Office

Job description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for ensuring AIA's products, services and internal operations / business processes meet the required quality standards

Roles and responsibilities

• To deliver all activities related to the facilitating and creation of accurate and clear User Requirements for all Digital system enhancements / projects / new products / production incidents related to the Customer Experience Division.
• To deliver all activities related to the User Acceptance Testing (UAT) management of all Digital system enhancements/ projects/ new products/ production incidents related to the Customer Experience Division.
• To lead/ project manage end-to-end activities for small scale Digital projects, which involve system enhancements and/or business process changes within Customer Experience Division only.
• To streamline existing Digital processes to be more simplified and standardized across the business channels within Customer Experience Division.

Job Requirements

• Bachelor’s Degree in related discipline.
• Minimum 3 - 5 years working experience as business analyst position; preferably policy servicing department.
• Good command of English (both written and oral).
• Good presentation and interpersonal skills.
• Possess good problem-solving and analytical skills.
• Able to work independently.
• Proficient in using JIRA, Confluence and Microsoft Office applications.
• Results driven and customer-oriented mindset.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Equal Employment Opportunity (EEO) Statement

AIA is an equal opportunities employer.

Please note that you must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.