Business Analyst – Clinical

Asia OneHealthcare; Subang Jaya; On-site; MYR 48,000 - 60,000; Full time

Job summary

A healthcare solutions provider in Selangor is seeking a Business Analyst – Clinical to enhance patient care and streamline workflows. The ideal candidate will support the implementation of clinical information systems, conduct testing, and collaborate with teams to resolve issues. Qualifications include a diploma or degree in a medical field and 2–3 years of experience in a healthcare setting. Strong analytical and problem-solving skills needed, along with a willingness to travel locally and internationally for training and project-related tasks.

Qualifications

• 2–3 years’ experience in a healthcare setting is required.
• Knowledge of IT-related disciplines and project delivery is advantageous.
• Willingness to travel within Malaysia and internationally.

Responsibilities

• Implement software solutions ensuring integration with clinical workflows.
• Conduct System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Develop Business Requirement Documents (BRD) and Software Requirement Specifications (SRS).
• Provide on-site support during clinical module deployment.
• Train users on new features and system enhancements.

Skills

Analytical skills

Communication skills

Problem-solving abilities

Leadership skills

Proficiency in Microsoft Office

Education

Diploma or Degree in Nursing or a related medical field

Job description

CAH Global Business Center Sdn Bhd, Wisma Consplant 1

Job Description

We are looking for a knowledgeable and detail-oriented Business Analyst – Clinical to support the implementation and optimisation of clinical information systems. This role is crucial in enhancing patient care, streamlining workflows, and ensuring compliance with regulatory standards.

Roles and Responsibilities

• Strong understanding of front-office operations and clinical module workflows within the healthcare industry.
• Support the implementation of software solutions for new and existing facilities, ensuring seamless integration with current clinical workflows.
• Provide on‑site support during the deployment of clinical modules to ensure smooth transitions and minimise disruptions.
• Develop and execute detailed test cases to validate system functionality and performance.
• Conduct System Integration Testing (SIT) and User Acceptance Testing (UAT), document findings, and provide recommendations for system enhancements.
• Carry out impact analysis across clinical services (e.g., laboratory, radiology, dialysis), ensuring smooth multi‑system integration with the Hospital Information System (HIS).
• Prepare Business Requirement Documents (BRD) and Software Requirement Specifications (SRS); review detailed user requirements in collaboration with product owners.
• Create user guides, deliver training sessions, and conduct refresher courses as needed.
• Train users on new features and system enhancements.
• Work closely with cross‑functional teams, including product owners and software developers, to resolve UAT‑related issues.
• Recommend best practices to improve workflows and introduce innovative solutions for better system utilisation.
• Support the development and enhancement of clinical business processes to optimise module performance.
• Identify and address gaps between user needs and current system outputs, especially in clinical workflows.
• Ensure monthly and annual KPIs are consistently achieved.
• Contribute to team initiatives by completing related tasks, supporting shared goals, and driving successful project and system implementations.
• Willingness to travel, both within Malaysia and internationally, for system implementation, user training, and project‑related assignments.

Qualification and Education Requirement

• Diploma or Degree in Nursing or a related medical field.
• Minimum 2–3 years’ experience in a healthcare setting.
• Exposure to IT-related disciplines and project delivery will be an added advantage.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Strong analytical and problem-solving abilities, with a fast-learning attitude and adaptability to new technologies and workflows.
• Excellent communication and leadership skills, with a collaborative and knowledge-sharing mindset.
• Must hold a valid Malaysian driving licence and be willing to travel frequently, both locally and abroad.