Business Analyst

Webby Group; Puchong; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading technology firm in Malaysia is searching for a Business Analyst with at least 5 years of experience in the retail sector. The successful candidate will engage with stakeholders to gather business requirements and lead the design of retail workflows including POS and CRM systems. Strong communication skills and familiarity with Agile methodologies are crucial for this role, which aims to enhance operational efficiency and drive digital transformation initiatives.

Qualifications

• Minimum 5 years of experience as a Business Analyst in the retail sector.
• Strong understanding of retail systems including POS and CRM.
• Experience in preparing business requirement documents and flowcharts.

Responsibilities

• Engage with retail stakeholders to analyze business requirements.
• Lead design of retail workflows like POS and inventory management.
• Collaborate with teams to ensure successful project rollouts.

Skills

Retail systems analysis

Business requirements gathering

Functional specification development

Stakeholder engagement

Clear communication

Tools

Jira

Confluence

Job description

At Webby Group, we empower businesses with custom digital solutions — from cloud infrastructure and enterprise apps to AI and smart retail systems. We’re now looking for an experienced Business Analyst with a strong retail background to join our growing team.

If you have a passion for retail tech and at least 5 years' experience in analyzing, planning, and delivering retail-focused systems — we want to meet you!

What You’ll Be Doing at Webby:

• Engage with retail stakeholders to gather and analyze business requirements
• Lead the design of retail workflows (POS, CRM, loyalty, inventory, promotions)
• Translate business needs into clear functional specifications and user stories
• Collaborate with UI/UX designers, developers, and project managers across the SDLC
• Support user acceptance testing (UAT) and ensure successful project rollouts
• Provide insights to improve operational efficiency and digital transformation outcomes

What You’ll Need to Succeed:

• Minimum 5 years of experience as a Business Analyst in the retail sector
• Strong understanding of retail systems (POS, CRM, loyalty programs, supply chain)
• Experience preparing BRDs, FSDs, flowcharts, and wireframes
• Clear communication and problem-solving skills across business and tech teams
• Familiarity with Agile methodology, Jira, Confluence, or similar tools