Business Analyst

HSBC Electronic Data Processing (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking and financial services firm in Kuala Lumpur is seeking an experienced Business Analyst. The role involves collaborating with stakeholders, managing requirements, and leading change initiatives. Candidates who are fluent in Mandarin and Cantonese are preferred, alongside strong problem-solving and communication skills. The position promises a dynamic work environment with significant responsibilities.

Benefits

Medical Insurance coverage

Competitive maternity and paternity leaves

Miscellaneous allowances

Qualifications

• Fluency in Mandarin and Cantonese preferred for client interactions.
• Good understanding of Global Change Delivery frameworks.
• Proven track record as an analyst or project manager.

Responsibilities

• Gather and clarify business requirements with stakeholders.
• Engage in multiple initiatives and lead analyst roles.
• Conduct change management activities and assessments.

Skills

Business knowledge

Stakeholder management

Change management

Problem solving

Communication skills

Job description

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Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Business Analyst.

GCD Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst’s Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible forImplementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot).In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.

The Opportunity: (Brief Overview of the Role)

The vision statement for Change Delivery is “To be the businesses’ primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC”. The job is a major point of contact with the business and IT. The jobholder works independently and has a high level of flexibility to consult with the business at all levels. They will need to have the ability to work closely with and build good relationships with Software Delivery, IT Operations, Service Delivery, and with other delivery partners and Global Functions. The jobholder is expected to successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger projects, directing all analyst activity.

What you’ll do:

Content heavy role –Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.

Stakeholder complexity –Business Analysts will often need gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.

Multi-disciplinary –Business Analysts need to be able to shape business requirements and solution designs

Value Creation:

Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved

Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve

Uses systemic thinking and creativity in devising solution options

Evaluates relative costs, benefits and obstacles of potential solutions before implementing

Articulates or translates complex information in clear, meaningful and structured way to suit audience

Understands the Group’s priorities, business drivers,competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.

Questions small-scale business decisions that do notdemonstrate alignment to the Group’s commercial strategy

Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively

Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early

Builds effective working relationships with analysis and design teams in our delivery partners and works well with external

Operational Performance:

Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner

Identifies areas of impact on the target operating model and designs activities to mitigate impact

Manages requirements traceability through design anddelivery

Utilises financial skills to develop a high level business case,considering investment and high level benefits

Manages the change implementation activities, includingbusiness readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)

Manages the change audience through the commitment curve with communications, training and development

Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)

Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurateestimates for handling new requirements, design changes and scope

Supports project or programme resourcing activities

Allocates tasks and objectives to other analysts on a project or programme

Capability and People Development:

Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience

Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request

Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams

What you will need to succeed in the role:

Capabilities

Candidates who are fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.

Knowledge

Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques

A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery

Outstanding understanding of HSBC Group structures, processes and objectives

Very strong knowledge of the external environment –regulatory, political, competitors etc.

Basic Business reengineering knowledge

Business analysis, requirements gathering and design techniques

Change management and implementation management techniques and approaches

Experience

Proven track record as an outstanding analyst, consultant and/or project manager

Overall financial services industry knowledge with specific functional expertise

Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects

Exposure to business case development and a sound understanding of how design enablers underpin business benefits

Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).

Effective communication, inter-personal and negotiating skills

Excellent decision making and problem solving ability

Sound judgmental skills to identify and resolve problems

Experience of managing resources using appropriate communication, delegation and planning skills

Ability to motivate and lead people, employing appropriate management styles

Proven ability to work across regions whilst maintaining a global perspective

Proven ability to work with senior stakeholders and business sponsor.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a business analyst?
• How would you rate your Mandarin language skills?
• How many years' experience do you have with change management?
• How many years of project management experience do you have?

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches across the country, our services extend from Conventional to Islamic banking facilities covering personal financing and wealth management.

Since opening its doors back in 1884, HSBC has pioneered the banking industry by introducing Malaysia’s first ATM and launched the world’s first PC-based banking platform, Electronic Touch Banking and Hexagon.

Perks and benefits Wellbeing Amenities Miscellaneous, dental, optical allowance Competitive paternity and maternity leaves Industry competitive Medical Insurance coverage