Business Analyst

APEXCODE; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is seeking an experienced individual to assist clients with product configuration and troubleshooting. The ideal candidate should be proficient in data analysis, possess strong communication skills, and be able to work independently. Fluency in Mandarin is essential for dealing with relevant stakeholders. The position requires knowledge of IT software tools such as Figma and Jira.

Qualifications

• Proficient in data processing, analysis, and interpretation.
• Strong understanding of IT software industries and business domains.
• Effective communication and collaboration skills.
• Demonstrated project management skills.
• Ability to work independently and as part of a team.
• Fluency in Mandarin is required.

Responsibilities

• Conduct testing and troubleshooting for system anomalies.
• Provide product explanations and configuration assistance.
• Document vendor or client requirements.

Skills

Data processing

Communication skills

Project management

Team collaboration

Mandarin speaking

Tools

Figma

Notion

Axure

Jira

Job description

Be well-acquainted with the company’s operational procedures, product features, and the professional knowledge required for business activities.

Conduct basic testing and preliminary troubleshooting for system anomalies on the vendor’s or client’s side, resolve common issues, and record and report the outcomes.

Possess familiarity with the architecture of online games (Web/App) or Business-to-Business (B2B) systems, and provide comprehensive product explanations to vendors or clients.

Assist vendors or clients in product configuration services, and maintain existing product configurations to ensure service quality and stability.

Document vendor or client requirements, consolidate and conceptualize such requirements, and possess the capability to formalize them into written documentation for subsequent operations.

Requirements

• Proficient in data processing, analysis, and interpretation, with the ability to utilize relevant data analysis tools and techniques.
• Well-versed in relevant IT software industries and business domains, with an understanding of corporate objectives and requirements, capable of providing effective business insights.
• Possess strong communication skills, a positive work attitude, and the ability to collaborate within teams as well as work independently.
• Demonstrated project management skills, with strong control over timelines for assigned tasks
• Mandarin speaker in order to deal with Mandarin-speaking stakeholders.
• Proficient in tools and systems such as Figma, Notion, Axure, and Jira.