Business Analyst

EBC Tech; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech firm in Kuala Lumpur is seeking a skilled Business Analyst. The ideal candidate will have a Bachelor's degree in IT or Computer Science, 3+ years of experience in IT/FinTech, and proficiency in Microsoft tools, JIRA, and fluency in Mandarin. You will be responsible for gathering requirements, creating documentation, and training users. Join a dynamic team in a role that bridges technology and business processes.

Qualifications

• Minimum of 3 years of professional experience in business analysis within the IT sector/FinTech.
• Proficient in CRM, Payment System, API gateway and Microsoft SQL is an added advantage.
• Fluent in both English and Mandarin (written and spoken).

Responsibilities

• Gathering, validating, and documenting business requirements.
• Continuously evaluate and analyze systems requirements.
• Provide status reports to relevant parties.
• Create detailed documentation, including business requirements, functional specifications, process maps and user manuals.
• Provide training and support for new systems and processes.

Skills

Business analysis

Communication skills

Documentation skills

Collaboration

Analytical skills

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Microsoft Suite

JIRA

ServiceDesk

Confluence

LucidChart

Job description

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Gathering, validating, and documenting business requirements while collaborating with stakeholders across business units to develop analyses and documentation.

Continuously evaluate, analysed systems requirements and maintain system processes.

Provide status reports to all relevant parties.

Create detailed documentation, including business requirements, functional specifications, process maps and user manuals.

Provide training and support to ensure successful adoption of new systems and processes.

Serve as a liaison between IT and the business to ensure that technology solutions align with business needs

Requirements

Bachelor’s degree (or equivalent) in Information Technology or Computer Science.

Minimum of 3 years of professional experience in business analysis within the IT sector/FinTech, demonstrating a strong understanding of business processes and technology solutions.

Proficient in Microsoft suite, JIRA, ServiceDesk, Confluence and LucidChart.

Knowledge in CRM, Payment System, API gateway and Microsoft SQL would be added advantage.

Demonstrates strong communication skills, both written and verbal, facilitating clear and concise interactions with stakeholders at all levels.

Candidate must be fluent in both English and Mandarin (written and spoken). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• How many years' experience do you have as a business analyst?
• How many years' experience do you have in the IT industry?
• Which of the following issue and bug tracking software do you have experience with?
• Which of the following Relational Database Management Systems (RDBMS) are you experienced with?
• How many years' experience do you have using SQL queries?

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