Business Analyst

iZeno; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking a skilled Business Analyst to engage with customers, translate needs into functional requirements, and collaborate on CRM solutions. The ideal candidate will have over 3 years of experience, strong analytical abilities, and excellent communication skills. This role involves utilizing tools like JIRA and Confluence in a dynamic consulting environment.

Qualifications

• 3+ years’ experience as a Business Analyst or Consultant in CRM, ERP, or SaaS implementations.
• Strong analytical, documentation, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Engage with customers to understand business goals, challenges, and system requirements.
• Translate business needs into clear functional requirements and user stories.
• Collaborate with solution architects and consultants to validate solutions.

Skills

Analytical skills

Problem-solving skills

Stakeholder management

Communication skills

Customer-focused

Education

Bachelor’s Degree or Diploma in Business, Information Systems, or a related field

Tools

JIRA

Confluence

Postman

Job description

Business Analyst

Job Responsibilities

• Engage with customers to understand business goals, challenges, and system requirements.
• Translate business needs into clear functional requirements, user stories, and process flows.
• Support presales with requirement discovery, functional demos, and proposal inputs.
• Collaborate with solution architects and consultants to design and validate solutions (e.g., SugarCRM, Monday.com).
• Coordinate project deliverables and own Analysis, QA, UAT, and Training SDLC stages, to ensure solution quality and business fit.
• Use tools such as JIRA and Confluence for sprint planning, tracking, and documentation.
• Support change management and user adoption.

Job Requirements

1. Bachelor’s Degree or Diploma in Business, Information Systems, or a related field.
2. 3+ years’ experience as a Business Analyst or Consultant in CRM, ERP, or SaaS implementations.
3. Strong analytical, documentation, and problem-solving skills.
4. Excellent communication and stakeholder management abilities.
5. Experience with tools such as JIRA and Confluence.
6. Customer-focused, proactive, and adaptable in a fast-paced consulting environment.
7. Postman experience is advantageous.

Interested applicants please submit your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.