Business Admin

Prism+; Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A technology service provider is looking for a Business Admin to manage operations audits, deliver excellent customer service, and contribute to business processes. This entry-level position offers a permanent work-from-home setup with a rate of $3 USD per hour. Candidates should have a keen attention to detail and be prepared to handle various administrative tasks in support of the team.

Benefits

Paid leaves

Birthday leave

Flexible working hours

Qualifications

• Ability to deliver high-quality service to customers over the phone.
• Meticulous attention to detail, especially for report handling.
• Willingness to support various business and customer needs.

Responsibilities

• Execute operations audit and understand customer concerns.
• Prepare and present quality reports to managers.
• Maintain and update databases to ensure accuracy.
• Assist in developing an annual audit plan.

Skills

Attention to detail

Customer service skills

Report writing

Job description

Business Admin Job Scope (Primary Responsibilities)

• Execute operations audit by making follow-up calls to customers and understanding concerns.
• Prepare and present quality reports of audit findings and recommendations to Managers.
• Identify key risk and control indicators for assigned audit areas.
• Maintain documentation for risk assessment and management processes.
• Perform audit-related investigation as directed by the Manager.
• Evaluate and revise internal controls and operational and management policies/procedures.
• Ensure past audit recommendations are implemented in the current audit process.
• Assist management in developing an annual audit plan.

Business Admin Job Scope (Secondary Responsibilities)

• Delivers a professional and high-quality service experience to customers over the phone by following the approved spiel by the Quality Team.
• Verifies, schedules, and confirms the details of the order.
• Finish the tasks given in a day (e.g., number of calls, emails, admin reports, and other admin-related matters).
• Work closely with other departments’ stakeholders to support and execute business administration activities and objectives set by the team leader.
• Work closely with other departments such as 3PL, Marketing, Corporate, and other relevant teams.
• Meticulous attention to detail, especially when handling reports and other admin-related matters.
• Willing to be assigned to and mobilized to ad hoc tasks and duties whenever required to support business and customer needs.
• Regularly examine data reports to locate and resolve mistakes that may arise.
• Maintain databases and perform updates when necessary to ensure accuracy.
• Create business reports that provide insight into key data points and communicate the results in written and/or verbally to managers.
• Upsell products by offering certain services and/or products to customers.

• This job requires working 6 days a week and 8 hours a day with 3 shifts 9am, 11am and 1pm. Hours are subject to changes during the peak sales period.

• Permanent Work-from-home setup
• Paid leaves, Birthday leave
• Entry-level rate is $3 USD per hour