Broking Representative (Stockbroking industry)

Third Party Platform Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A financial services firm in Kuala Lumpur is seeking customer-focused individuals to join their service team. This role offers comprehensive training and a pathway for internal growth within the finance sector. Ideal candidates should demonstrate strong communication skills and a desire to exceed customer expectations. Relevant qualifications are preferred, and experience in customer service or call centers is advantageous. Competitive benefits include medical support and education assistance.

Benefits

Medical

Dental

Vision

Transportation allowance for early start

Education support

Qualifications

• Ability to assist clients with investment needs via calls, emails, live chat.
• Previous experience in call centre or financial services is highly regarded.

Responsibilities

• Grow and flourish in a dynamic industry.
• Complete ongoing training opportunities to upskill.
• Contribute ideas and input to the business.

Skills

Strong interpersonal and communication skills

Ability to navigate multiple computer systems

Great phone manner and attention to detail

Thriving in a fast-paced team environment

Desire to start a career in financial services

Education

Degree in Business/Accounting/Finance/Management

Job description

Bell Direct is an award-winning online broking business and a subsidiary of the ASX listed Bell Financial Group (BFG). We provide trading and investing services and support to Australians via our brand Bell Direct as well as to clients of several large Australian banking brands. Having launched in 2007, we are well established with a strong broking heritage.

We are now taking applications from professional, customer-focused individuals to join our award-winning customer service team in supporting both retail clients and financial advisers.

With our vision and mission to make Australians better off, this is a chance to jumpstart your career in financial services with opportunities for internal growth and promotion as well as establishing a proven launchpad for a dynamic and fulfilling career in the broader industry.

With this role providing an excellent foundation, prior team members have advanced to senior positions within the business and onto successful careers throughout the industry with roles in trading, financial advice, research analysis, equity capital markets and more.

Responsibilities

• Have the opportunity to grow and flourish in an exciting and dynamic industry
• Gain fast-tracked, and highly sought-after, industry qualifications and experience with ongoing access to continual education and training
• Assist our educated and experienced client base with their investment needs via calls, emails and live chat
• Work with a dynamic team across multiple countries
• Contribute to the direction of your role and the business with your ideas and input

Qualifications

• Strong interpersonal and communication skills covering verbal, listening and written capabilities
• Someone driven by a passion to speak to customers, and surpass expectations in helping them achieve their financial goals
• Ability to navigate through multiple computer systems whilst maintaining a great phone manner and attention to detail
• Someone who thrives in a fast-paced and supportive team environment
• Someone with a great attitude who wants to start their career in financial services
• A degree in Business/Accounting/Finance/Management or relevant professional qualifications preferred
• Previous experience in either a call centre or financial services environment will be highly regarded

Commitments

• Complete ongoing training opportunities to upskill as you progress
• Commit to the team for a 18 month period before progressing into other areas of interest within the business
• Willing to alternate between Australia and US shift

Company Overview

Third Party Platform Sdn Bhd (TPP) / Bell Direct was set up to tap into quality local talent and infrastructure in supporting our systems and clients in Australia. The Malaysian operations and contact centre as well as IT development centre are integrated with our offices in Australia. As a company with a fresh perspective, we are looking for people who share our vision. If you are an innovative thinker with a focus on clients and a commitment to delivering world‑class service, we would love to hear from you.

Bell Direct is a wholly owned subsidiary of an Australian financial services company Bell Direct / Third Party Platform Pty Ltd (www.belldirect.com.au). Bell Direct / Third Party Platform Pty Ltd is backed by Bell Financial Group Ltd (https://www.bellfg.com.au), which started up in 1970 and is one of Australia's leading providers of stockbroking, investment and financial advisory services to private, institutional and corporate clients.

Bell Direct / Third Party Platform Pty Ltd is an Australian online stockbroker. We are forward looking and are committed to using the latest technologies to deliver superior investor information, speed to market and the best online trading experience to our clients.

Benefits

• Medical
• Dental
• Vision
• Transportation allowance for early start
• Education support

Please note only successful candidates will be notified.

Application Questions

• Have you worked in a call centre before?
• Which of the following statements best describes your right to work in Malaysia?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• What's your expected monthly basic salary?
• How you rate your English language skills?
• Are you available to work public holidays?
• Are you available for shift work?