Brew Crew / Cafe Supervisor - Iskandar Puteri

The Coffee Bean & Tea Leaf; Iskandar Puteri; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee beverage company is seeking dedicated individuals for the roles of Barista and Cafe Supervisor in Iskandar Puteri, Malaysia. The positions focus on exceptional customer service, maintaining a clean café environment, and handling cash transactions. The company offers extensive training in its Barista Academy, a competitive salary, performance bonuses, and flexible working hours. Ideal candidates will embody friendliness, respect, ownership, teamwork, and honesty in all operations.

Benefits

World Class training in Barista Academy

Competitive Salary

Performance & Attendance Bonuses

Brew Crew discounts

Flexible working hours

Medical benefits

Qualifications

• Previous experience as a Barista or in a customer service role is preferred.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Serve as a Barista, providing exceptional customer service.
• Guide customers through their coffee and tea experience.
• Handle cash transactions accurately.

Skills

Customer service orientation

Excellent communication skills

Attention to detail

Teamwork

Ability to work under pressure

Job description

Location

The Coffee Bean & Tea Leaf – Nusajaya, Johor

Qualifications

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast‑paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

Brew Crew:

• Be a world‑class Barista (& Tearista!) serving our amazing customers. You bring the passion, we provide the training, and you share the best specialty coffee & tea with the customer.
• Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
• Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
• Create meaningful moments – share your knowledge, our heritage, and our sustainability practices with customers.
• Handle cash transactions honestly, efficiently, and accurately.
• Care about the safety & health of our Brew Crew and customers.
• Take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.

Cafe Supervisor:

• Sales and Customer Service – Handle cash transactions honestly, efficiently, and accurately; assist in the supervision of the profitable café; maintain efficient service standard at all time; respond proactively to prevent and resolve customer service situations; sell and serve baked goods and miscellaneous food items to customers.
• Store Operations – Complete daily report as assigned; maintain acceptable amounts of coffee, baked goods and supplies for the bar; restock shelves when necessary; perform opening and closing duties; report all employee accidents to the Café Manager / Assistant Manager.
• Employee Development – Assist in the training of new employees; motivate crews to maintain and serve consistent quality products; schedule breaks as necessary.
• Product Knowledge – Oversee drink‑making and ensure consistent quality; strictly adhere to SOPs on all drink and gourmet items.
• Store Presentation – Keep all tables cleared of trays, keep all floors dry & free of litter; maintain a clean, well‑merchandised café.

Benefits

• World Class training in our Malaysia Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development Plans
• Flexible working hours
• Medical benefits

Our “FROTH” VALUES

• FRIENDLINESS – We go above and beyond in everything we do. Friendliness and customer‑centricity is embedded in our culture.
• RESPECT – We are inclusive and honour each other’s values, opinions, and diversity.
• OWNERSHIP – We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK – As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY – We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.