Brand Reputation & Social Media Manager

IUX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global fintech powerhouse is seeking an ORM Executive in Kuala Lumpur to manage brand reputation across online platforms. You will handle harmful content, enhance customer confidence, and collaborate across teams for effective marketing strategies. Candidates should have a Bachelor’s degree in Marketing or a related field, alongside proven experience in social media roles. This permanent role offers flexible benefits and career advancement opportunities as part of a vibrant global team.

Benefits

Travel, medical checkups, dental care, and gadgets

Laptop provided with maintenance costs covered

Career growth opportunities

Qualifications

• Proven work or intern experience with social media, marketing, or communication related roles.
• Proficient in writing skills and content creation.
• Understanding of SEO and web traffic metrics.
• Proficient in communication and collaboration skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Detail-oriented person.
• Good communication in English both written and spoken.

Responsibilities

• Maintain a clear escalation protocol for sensitive issues, ensuring compliance and timely follow-up.
• Spot trends in consumer feedback and flag opportunities or concerns.
• Track and analyze the performance of social media campaigns and content.
• Work closely with marketing, sales, and product development teams.
• Monitor online reviews and feedback, and respond to concerns.

Skills

Online Reputation Management

Crisis Management

Content Removal

Reputation Management

Negative Article Removal

Education

Bachelor’s degree in Marketing, Communications, or a related field

Tools

Social Media Analytics Tools

Job description

A global fintech powerhouse is seeking an ORM Executive in Kuala Lumpur to manage brand reputation across online platforms. You will handle harmful content, enhance customer confidence, and collaborate across teams for effective marketing strategies. Candidates should have a Bachelor’s degree in Marketing or a related field, alongside proven experience in social media roles. This permanent role offers flexible benefits and career advancement opportunities as part of a vibrant global team.