Brand-Forward Customer Success Pro

Teleperformance; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication. In this dynamic role, you will be the primary contact for customers, assisting them with inquiries and ensuring a seamless experience while representing the brand's values. Your responsibilities will include supporting customers via phone and email, processing payments securely, and maintaining high service quality. If you have a passion for customer service and thrive in a fast-paced environment, this opportunity is perfect for you to make a meaningful impact.

Qualifications

• Bachelor's degree or diploma in any discipline required.
• B2 level English proficiency needed for effective communication.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns positively and maintain a professional demeanor.

Skills

Customer Service Orientation

Active Listening Skills

Analytical Skills

Emotional Intelligence

Critical Thinking

Proactive Attitude

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication. In this dynamic role, you will be the primary contact for customers, assisting them with inquiries and ensuring a seamless experience while representing the brand's values. Your responsibilities will include supporting customers via phone and email, processing payments securely, and maintaining high service quality. If you have a passion for customer service and thrive in a fast-paced environment, this opportunity is perfect for you to make a meaningful impact.