Brand-Driven Customer Support Specialist

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, addressing their inquiries and ensuring a seamless experience on the client's shopping platform. Your ability to empathize and maintain professionalism will be critical in representing the brand positively. If you are passionate about customer service and eager to contribute to a team-oriented environment, this opportunity is perfect for you. Join us in making a difference in customer experiences and driving brand loyalty.

Qualifications

• Bachelor's or Diploma in any discipline required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers with online orders and inquiries.
• Maintain a positive and professional attitude at all times.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical Skills

Critical thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, addressing their inquiries and ensuring a seamless experience on the client's shopping platform. Your ability to empathize and maintain professionalism will be critical in representing the brand positively. If you are passionate about customer service and eager to contribute to a team-oriented environment, this opportunity is perfect for you. Join us in making a difference in customer experiences and driving brand loyalty.