Brand Champion: Customer Success Specialist

Teleperformance; Petaling Jaya; On-site; USD 7,000 - 12,000; Full time

Job summary

Join a dynamic and forward-thinking company as a Customer Success Specialist, where you will be the face of the brand, providing exceptional support to customers through various communication channels. In this role, you will handle customer inquiries, manage concerns, and ensure a seamless shopping experience on the client’s website. Your ability to maintain a positive attitude and deliver quality service will be crucial in fostering customer loyalty and enhancing the brand's reputation. If you are passionate about communication and eager to learn in a fast-paced environment, this position offers an exciting opportunity to make a real impact.

Qualifications

• Minimum 6 months experience in customer support or relevant degree.
• B2 level English proficiency required.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor's Degree or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

Join a dynamic and forward-thinking company as a Customer Success Specialist, where you will be the face of the brand, providing exceptional support to customers through various communication channels. In this role, you will handle customer inquiries, manage concerns, and ensure a seamless shopping experience on the client’s website. Your ability to maintain a positive attitude and deliver quality service will be crucial in fostering customer loyalty and enhancing the brand's reputation. If you are passionate about communication and eager to learn in a fast-paced environment, this position offers an exciting opportunity to make a real impact.