Brand Ambassador & Online Support Specialist

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

Join a dynamic team as a Customer Success Specialist where you will be the voice of the brand, ensuring customer satisfaction through effective communication and support. In this role, you will engage with customers via phone and email, addressing their inquiries and concerns while maintaining a professional demeanor. Your ability to empathize and provide solutions will be key to enhancing customer loyalty and brand reputation. This position offers a fantastic opportunity to develop your skills in a fast-paced environment, where your contributions directly impact the customer experience. If you are passionate about helping others and thrive in a collaborative setting, this role is perfect for you.

Qualifications

• Bachelor’s degree or diploma in any discipline required.
• Minimum 6 months of customer support experience preferred.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns positively and professionally.

Skills

Customer Service orientation

Active Listening Skills

Critical Thinking

Emotional Intelligence

Analytical Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join a dynamic team as a Customer Success Specialist where you will be the voice of the brand, ensuring customer satisfaction through effective communication and support. In this role, you will engage with customers via phone and email, addressing their inquiries and concerns while maintaining a professional demeanor. Your ability to empathize and provide solutions will be key to enhancing customer loyalty and brand reputation. This position offers a fantastic opportunity to develop your skills in a fast-paced environment, where your contributions directly impact the customer experience. If you are passionate about helping others and thrive in a collaborative setting, this role is perfect for you.