Brand Ambassador - EV Car Industry

Talentvis; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer experience firm is seeking a passionate brand ambassador in Kuala Lumpur. The role emphasizes customer service, sales management, and engaging customers to enhance their buying experience. Ideal candidates will have strong interpersonal skills and the ability to understand customer needs while keeping up with industry trends. This position may require evening and weekend availability.

Qualifications

• Customer service experience is required.
• Self-starter with exceptional time management skills.
• Ability to prioritize and manage multiple projects.

Responsibilities

• Engage walk-in guests promptly and open the conversation.
• Maximize sales through customer service and product knowledge.
• Regularly update the CRM system with sales and delivery information.

Skills

Customer service experience

Attention to detail

Time management

Understanding business and technical concepts

Team mentality

Job description

Engage walk in guests promptly, personally and to open the conversation and ensure they feel welcome

Help drive business and maximise sales through customer service, product knowledge, merchandise presentation and promotion.

Implement all operational policies and procedures in order to satisfy the needs of the customer while helping achieve its goals.

Understand who our guests are, what brought them, their intent and timeline to purchase, thus creating a robust Customer Profile

Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda

Demonstrate a mastery of all products and services, as well as local incentives for EV owners

Help maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential

Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

What You’ll Bring

• Customer service experience required
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Self-starter who possesses exceptional time management skills and has great attention to detail.
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
• Passionate dedication and ethical approach to sales management and operations.
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Demonstrate a mastery of all products and services. Keep up with EV industry trends and local incentives
• Ability to work evenings and weekends

Application Questions

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a brand ambassador?
• How many years of sales management experience do you have?
• Do you have customer service experience?
• Do you have experience in a sales role?