Brand Advocate & Online Support Specialist

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction and support. In this dynamic role, you will be the primary contact for customers, assisting them through various channels while embodying the brand's values of responsibility and excellence. Your ability to listen actively, handle queries, and maintain a professional demeanor will be crucial in ensuring a positive customer experience. This position offers a vibrant work environment where your contributions directly impact customer loyalty and brand perception. If you are passionate about communication and eager to make a difference, this opportunity is for you.

Qualifications

• Bachelor’s Degree or Diploma in any discipline is required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers with online orders and provide timely assistance.
• Handle customer concerns positively and professionally.

Skills

Customer Service orientation

Active Listening Skills

Critical Thinking

Emotional Intelligence

Analytical Skills

Positive Attitude

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction and support. In this dynamic role, you will be the primary contact for customers, assisting them through various channels while embodying the brand's values of responsibility and excellence. Your ability to listen actively, handle queries, and maintain a professional demeanor will be crucial in ensuring a positive customer experience. This position offers a vibrant work environment where your contributions directly impact customer loyalty and brand perception. If you are passionate about communication and eager to make a difference, this opportunity is for you.