Brand Advocate and Online Support Pro

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this role, you will be the primary contact for customers, ensuring their inquiries are addressed promptly and professionally. Your ability to maintain a positive attitude and manage customer expectations will be crucial in representing the brand's values. This position offers a dynamic environment where your contributions will directly impact customer loyalty and the overall success of the company. If you are passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree or diploma in any discipline required.
• Must have B2 level English proficiency in all aspects.

Responsibilities

• Support customers with online orders and provide timely assistance.
• Handle customer concerns professionally and empathetically.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Critical Thinking

Analytical Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this role, you will be the primary contact for customers, ensuring their inquiries are addressed promptly and professionally. Your ability to maintain a positive attitude and manage customer expectations will be crucial in representing the brand's values. This position offers a dynamic environment where your contributions will directly impact customer loyalty and the overall success of the company. If you are passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you.