Branch Team Leader

Seng Huat Electrical & Home Appliances; Kuala Terengganu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Kuala Terengganu is seeking a Sales Supervisor to lead a sales team and supervise daily operations. The ideal candidate will have at least 2 years of supervisory experience in retail, strong leadership skills, and the ability to work under pressure. This role includes managing customer service, training staff, and preparing sales reports. Shift work may be required.

Qualifications

• Minimum SPM; Diploma or Degree in Business or related field preferred.
• Minimum 2 years of retail or sales supervisory experience.
• Strong leadership, communication, and problem-solving skills.
• Able to work under pressure and handle multiple responsibilities.
• Proficient in basic computer skills (Microsoft Office).
• Willing to work shifts, weekends, and overtime when required.

Responsibilities

• Lead and motivate branch sales team to achieve monthly sales targets.
• Supervise daily branch operations including sales and customer service.
• Handle customer inquiries, feedback, and complaints professionally.
• Monitor staff attendance and grooming to ensure company standards.
• Train and guide new team members.
• Prepare and review branch sales reports and stock records.
• Coordinate with management and other departments for smooth operations.
• Ensure accurate documentation of all sales and transactions.
• Maintain proper product display and a welcoming store environment.
• Collect market feedback and propose improvement ideas.
• Perform other ad-hoc duties as assigned by management.

Skills

Leadership

Communication

Problem-solving

Customer service

Education

Diploma or Degree in Business or related field

Tools

Microsoft Office

Job description

Job Responsibilities

• Lead and motivate branch sales team to achieve monthly sales targets and performance goals.
• Supervise daily branch operations including sales, customer service, inventory, and cashier activities.
• Handle customer inquiries, feedback, and complaints professionally and efficiently.
• Monitor staff attendance, grooming, and discipline to ensure company standards are met.
• Train and guide new team members, conduct on-the-job coaching to improve product and sales knowledge.
• Prepare and review branch sales reports, stock records, and performance updates.
• Coordinate with management and other departments for smooth operations and marketing activities.
• Ensure accurate documentation of all sales and transactions.
• Maintain proper product display, cleanliness, and a welcoming store environment.
• Actively collect market feedback and propose improvement ideas to management.
• Perform other ad-hoc duties as assigned by management.

Requirements

• Minimum SPM; Diploma or Degree in Business or related field preferred.
• Minimum 2 years of retail or sales supervisory experience.
• Strong leadership, communication, and problem-solving skills.
• Able to work under pressure and handle multiple responsibilities.
• Proficient in basic computer skills (Microsoft Office).
• Willing to work shifts, weekends, and overtime when required.