Branch Services Executive

OCBC; Penang; On-site; MYR 100,000 - 120,000; Full time

Job summary

A leading bank in Asia is seeking a candidate to lead and supervise a team, manage daily operations, and ensure compliance with reporting requirements. The ideal candidate will have strong leadership, analytical, and communication skills, along with a preference for individuals with a recognized university degree and 5 years of relevant experience. This role offers competitive salary and benefits.

Benefits

Competitive base salary

Holistic, flexible benefits

Professional development opportunities

Qualifications

• Candidates with 5 years of relevant experience are encouraged to apply.
• Good written and verbal communication skills.
• Willing to handle cash.

Responsibilities

• Lead and supervise a team in the department.
• Manage daily operations to ensure effectiveness and efficiency.
• Champion quality and process improvements.
• Ensure compliance with reporting and documentation.

Skills

Leadership skills

Analytical skills

Communication skills

Teamwork

Proficiency in advanced Excel

Proficiency in SharePoint

Organizational skills

Education

Recognised university degree

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

• Able to lead and supervise a team of staff in the department.
• Able to plan capacity and allocate resource accordingly to meet the required turnaround time.
• Manage the daily operations of the department to ensure effectiveness and efficiency.
• Manage daily, monthly, quarterly and regulatory reporting to relevant parties on an accurate & timely basis to ensure compliance.
• Champion quality, process improvements and other service enhancement projects to maintain high service levels.
• Ensure that procedures are well documented and updated.
• Willing to handle cash.
• Preferable recognised University degree.
• Candidates with 5 years of relevant experience are encouraged to apply.
• Good written and verbal communication skills, highly organized.
• Skill in advance excel & sharepoint
• Proactive, able to work and manage assignment independently
• Proven analytical, communication and inter‑personal skills.
• Strong leadership and people management skills and teamwork oriented.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.