Branch Service & Operations Manager

Hong Leong Bank Berhad; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is looking for a Branch Operations Executive who will excel in service performance, audit financial transactions, and manage branch staff. This role requires a minimum Diploma/Degree and involves responsibilities such as complaint handling, training, and ensuring compliance with internal controls. The ideal candidate will possess strong cross-selling abilities and good communication skills. Join us in delivering exceptional banking services and experiences to our customers.

Qualifications

• Service Oriented Mindset is essential for the role.
• Experience in banking operations is required.
• Strong Cross-selling experience is necessary.

Responsibilities

• Champions service performance within the branch.
• Approve, Review and Audit Teller transactions.
• Staff Capacity planning and administration.

Skills

Service Oriented Mindset

Strong Cross-selling experience

Good interpersonal and communication skills

Strong organization and planning skills

Education

Minimum Diploma/Degree Holder

Related working experience in Branch Banking Operations

Job description

A leading financial institution in Malaysia is looking for a Branch Operations Executive who will excel in service performance, audit financial transactions, and manage branch staff. This role requires a minimum Diploma/Degree and involves responsibilities such as complaint handling, training, and ensuring compliance with internal controls. The ideal candidate will possess strong cross-selling abilities and good communication skills. Join us in delivering exceptional banking services and experiences to our customers.