Branch Service & Operations Lead — Cash, Queries & Quality

Alliance Bank Malaysia Berhad; Sibu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution is seeking a Service & Operations Executive in Sibu to oversee branch operations and ensure high service quality standards. Responsibilities include managing cash holdings, processing transactions, and assisting with customer inquiries. The ideal candidate should have a diploma in a related field and experience in customer service or administrative roles. This role promises opportunities for growth in the banking sector and interaction with a diverse customer base.

Qualifications

• Customer service oriented with good communication and interpersonal skills.
• Minimum Diploma qualification in banking or finance.
• Relevant experience in clerical, administrative, or customer service roles.

Responsibilities

• Process and handle day-to-day transactions ensuring service quality.
• Manage cash holdings and balance daily transactions.
• Support first line resolution of customer enquiries and complaints.
• Act as relief for the Service & Operations Manager when needed.

Skills

Customer Service Orientation

Communication skills

Interpersonal skills

Education

Minimum Diploma qualification from relevant field

Job description

A leading banking institution is seeking a Service & Operations Executive in Sibu to oversee branch operations and ensure high service quality standards. Responsibilities include managing cash holdings, processing transactions, and assisting with customer inquiries. The ideal candidate should have a diploma in a related field and experience in customer service or administrative roles. This role promises opportunities for growth in the banking sector and interaction with a diverse customer base.