Branch Operations & Compliance Lead

UOB; Johor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading bank in Asia is seeking a Branch Operations Manager in Johor, Malaysia. This role involves supervising daily branch operations, managing staff performance, and ensuring high standards of customer service. Candidates should have a recognised degree and a minimum of 2 years of experience in branch operations. The ideal applicant is a good team player with strong interpersonal and problem-solving skills. Join us to make a difference in banking!

Qualifications

• Minimum 2 years of experience in branch operations.
• Strong customer service skills and enjoy meeting customer expectations.

Responsibilities

• Ensure smooth running of daily branch operations.
• Manage staff performance and development.
• Maintain operational control and audit compliance.
• Provide efficient service to customers.
• Achieve sales targets through teamwork.
• Ensure timely regulatory reporting.
• Comply with bank’s policies and regulations.
• Maintain relationships with internal/external stakeholders.

Skills

Customer service mindset

Team player

Interpersonal skills

Problem-solving skills

Communication skills

Education

Recognised Degree

Job description

A leading bank in Asia is seeking a Branch Operations Manager in Johor, Malaysia. This role involves supervising daily branch operations, managing staff performance, and ensuring high standards of customer service. Candidates should have a recognised degree and a minimum of 2 years of experience in branch operations. The ideal applicant is a good team player with strong interpersonal and problem-solving skills. Join us to make a difference in banking!