Branch Manager, Sitiawan Branch

MBSB Bank Berhad; Sitiawan; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading Islamic bank in Malaysia is seeking a Branch Manager to oversee branch operations and enhance sales of retail banking products. The ideal candidate will have at least 15 years of experience in the banking industry, particularly in sales and branch operations. Responsibilities include managing branch performance, ensuring customer satisfaction, and adhering to operational budgets and compliance guidelines. This role offers opportunities for professional development and is crucial for maximizing the bank's market presence.

Qualifications

• Minimum of 15 years of experience in a local/foreign bank.
• Strong experience in sales and branch operations within the banking industry.

Responsibilities

• Manage the branch to maximize profitability.
• Develop strategies for liability and asset growth.
• Ensure adherence to customer service standards.
• Manage workforce efficiency and satisfaction.

Skills

Sales experience

Branch operations

Customer service

Education

Bachelor’s degree in Accountancy or related discipline

Job description

Manage the assigned branch, maximise the profitability and widen MBSB's footprint across specific target customer segments. Accountable for enhancing sales & marketing of all retail banking products by capitalising on direct and cross-sell opportunities and ensuring efficient customer service.

To manage the workforce and ensure efficiency in delivering services, meeting customers’ satisfaction, desired turnaround time (TAT) and other administrative tasks of Branches are in place in line with the target set by the management.

Job Responsibilities

Branch Management

Develops and implements strategies to ensure that liabilities and asset growth are as per the Branch business targets.

Monitors and evaluates branch performance and ensures continuous support to staff to achieve branch targets and objectives.

Develops a service-oriented and performance-driven culture by ensuring that all service quality targets are met by the branch.

Identifies and manages potential risk areas by establishing appropriate controls and ensuring compliance with laid-down procedure manuals.

Provide insight and information of the market environment to Branch Managers that will enhance MBSB’s product suite.

Ensures professional development of national talent among branch staff.

Ensures adherence to the operating expense budgets for the Branch and the submission of periodic reports to the management.

Ensures customer service is maintained as per the bank’s Customer Service Standards.

Ensures Turn-Around-Time (TAT) for all transactions is in alignment with the defined service quality standards.

Resolve administrative issues in the Branch and ensure the provision of necessary infrastructural resources for the effective functioning of the Branch.

Facilitates external auditors to conduct branch audits and ensures minimised occurrences of audit discrepancies.

Others

To perform any other duties and responsibilities as and when required by the Regional Manager/Head Office.

To perform ad-hoc tasks, e.g., Disaster Recovery (DR) exercise, Business Continuity Plan (BCP)/Call tree exercise.

Training & Development

Work closely with the Regional Manager and the Regional Operations Manager to identify interventions and execute the activities involved to achieve high service standards and customer experiences among all branches.

Guide and coach branch personnel to promote growth in sales and profitability of the branches.

Plan the training programs required for the respective branch based on the requirements identified from the Training Needs Analysis (TNA) to ensure professional development of talent among branch staff.

Policies, Systems, Processes and Procedures

Implements departmental policies, systems, and procedures so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.

Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices while considering improvement of business processes, cost reduction and productivity improvement.

Improve on systems, processes, and practices for branches.

Strengthen Risk & Compliance culture.

Reports

Any incidents/threats which may impact the branch/bank in the respective department/division.

Supervises and provides inputs in the preparation of timely and accurate reports to meet MBSB’s organisational and departmental requirements, policies, and standards.

People Management Responsibilities

Defines goals and key performance indicators for each member of the team and ensures effective implementation of the MBSB performance management process.

Develops talent within the team by providing guidance and coaching to achieve the defined goals.

Qualifications, Experience, Skills & Competencies

A bachelor’s degree in Accountancy or any related discipline is required.

Minimum of 15 years of experience in a local/foreign bank.

Possess strong experience in sales and branch operations within the banking industry.

Application Questions

Your application will include the following questions:

• How many years of people management experience do you have?
• Do you have customer service experience?
• Do you have experience in a sales role?
• Do you have sales experience in the banking & credit industry?

Company Overview

MBSB Bank Berhad, formerly known as Asian Finance Bank Berhad (AFB), was granted a license by Bank Negara Malaysia to undertake Islamic Banking business. The Bank is regulated and supervised by Bank Negara Malaysia under the Islamic Financial Act, 2013. Starting its life as the Federal and Colonial Building Society Limited in 1950, MBSB Bank has successfully grown from an exempt finance company to a Financial Holding Company of a full-fledged Islamic bank in Malaysia. With the acquisition of AFB, MBSB Bank leverages its achievements to further capture business opportunities, become more competitive and further expand its reach in offering an end-to-end proposition of Islamic banking products and services.