Branch Manager (Retail Operations)

Masdora Jewellery (Malaysia) Sdn Bhd; Gombak; On-site; MYR 150,000 - 200,000; Full time

Job summary

A premium jewellery brand is seeking an experienced Branch Manager to lead retail operations and drive sales growth in Gombak, Selangor. The ideal candidate has a Diploma in Business or Retail Management and at least 3 years’ experience in retail management, preferably in jewellery or luxury sectors. Duties include managing sales targets, leading the team for excellent service, and ensuring compliance with company procedures. Strong leadership and problem-solving skills are essential for this role.

Qualifications

• Minimum Diploma in Business, Retail Management, or related field.
• At least 3 years' experience in retail management, preferably in jewellery or luxury retail.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Drive branch sales to meet or exceed monthly targets.
• Lead, coach, and motivate the team to deliver excellent service.
• Personally handle VIP customers and resolve complaints promptly.

Skills

Leadership

Communication

Problem-solving

Education

Diploma in Business, Retail Management, or related field

Job description

MASDORA is a premium jewellery brand dedicated to exceptional craftsmanship, customer experience, and service excellence. We are seeking an experienced Branch Manager to lead our retail operations, drive sales growth, and maintain the highest standards of service and operational efficiency.

Key Responsibilities

• Drive branch sales to meet or exceed monthly targets.
• Implement promotions and upselling strategies.
• Monitor product handling and showroom presentation.

Staff Management

• Lead, coach, and motivate the team to deliver excellent service.
• Oversee staff scheduling, attendance, and performance evaluations.
• Conduct regular training to improve sales and product knowledge.

Customer Service

• Personally handle VIP customers and key transactions.
• Resolve customer complaints promptly and professionally.

Reporting & Compliance

• Submit daily, weekly, and monthly performance reports to HQ.
• Monitor inventory levels and request replenishment when necessary.
• Ensure compliance with security procedures and company SOPs.

Requirements

• Minimum Diploma in Business, Retail Management, or related field.
• At least 3 years' experience in retail management (jewellery/luxury retail preferred).
• Strong leadership, communication, and problem-solving skills.
• Proven track record in achieving sales targets.
• Able to work retail hours, weekends, and public holidays.

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