Branch Manager (Regular - M)

RHB Bank; Johor; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a branch manager to oversee the sales and operations of a retail branch. The role involves providing leadership to the branch team, managing a wide range of banking products, and ensuring high customer service standards. The ideal candidate will have strong leadership skills, proven experience in retail banking, and the ability to build relationships with affluent and SME customers. This position offers a dynamic work environment in a high-growth area.

Qualifications

• Proven leadership skills with a focus on sales and operations management.
• Experience in managing retail banking products and services.
• Strong relationship-building skills with affluent and SME customers.

Responsibilities

• Manage branch sales and operations teams to meet growth targets.
• Oversee loan/financing and investment products strategy.
• Ensure high customer service standards and compliance with bank policies.

Job description

Overview

Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area.

Key Responsibilities

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT.
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products strategy and planning.
• Develop, implement and manage the branch sales and operations plan to achieve the branch target sales management.
• Set, review and communicate sales targets to all levels of staff across the branch.
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met.
• Maintain awareness of competitor activity and industry best practices.
• Ensure cross‑selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products).
• Approve quality credits as per approving matrix.
• Develop and maintain a network of business contacts with affluent/HNI and SME customers.
• Promote the core values of the Bank.
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.
• To adequately train and develop branch staff.
• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank.
• Resolve customers’ complaints and attend to requests in a timely manner.
• Ensure no adverse reports on the Branch audit findings.
• Ensure compliance of policies and procedures set by the Bank.