Branch Manager ( Port Operations )

BEN LINE AGENCIES (MALAYSIA) SDN. BHD.; Port Klang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading port agency company is seeking a qualified candidate to oversee the operations of vessels in Ports. The role involves monitoring agency activities, ensuring compliance with company policies, and responding to client inquiries. The ideal candidate should have experience in maritime operations and be skilled in vendor management and regulatory compliance. This position is crucial for maintaining efficient service levels and ensuring customer satisfaction within the marine agency sector.

Qualifications

• Experience in port agency operations or maritime industry.
• Ability to handle client feedback and complaints efficiently.

Responsibilities

• Monitor and coordinate port agency operations for vessels.
• Ensure timely responses to client inquiries and documentation.
• Report local regulatory changes to the Head Office.

Job description

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Enhancing our position as a leading port agency company within the Marine Agency sector. To efficiently support and handle in a sustainable and compliant manner dry cargo, wet-gas, break-bulk, cruise, military, ship‑managers and Naval ships when calling ports in which the branch office covers.

Responsibilities

• Responsible for Monitoring and coordinating Port agency operations of vessels in Ports covered by the branch office.
• Ensuring the team are responding to all enquiries and DA requests in an accurate and timely manner.
• Follow up on client feedback / complaints, keeping close updates and communication with Principals and vessel / Supt / owner’s relating to vessel matters.
• Ensuring full accountability and that responsiveness prevails as and when operational concerns and incidents are encountered.
• Visit/Communicate with clients and evaluate their needs and specifications as and when required.
• To ensure that all operational SOP’s and KPIs as outlined by the Head Office are strictly followed by all Branch office team members.
• To report in timely fashion and accurately any local changes in local regulations, legislation, tariffs, costings etc to the Country Head Office.
• Support commercial activity with local visits to related existing and target clients.

Vendor and third-party management

• Appoint and monitor vendors and service providers as requested by Head-Office where applicable.
• To ensure that any matters relating to pricing are kept in review to ensure offering competitive service levels to our customers’ needs.
• To monitor and provide feedback to Head Office in respect to vendor performance.

Governance

• Ensuring all Branch staff are fully compliant and adhering to the company’s code of conduct and corporate governance.
• To be fully up to date with all matters relating to Compliance policies including Anti-Bribery, Corruption and Trade Sanctions requirements. To educate the local team accordingly and to ensure any matters (should they be encountered) are escalated to Head-Office.
• Ensuring that all matters relating to the operation are conducted in a safe manner and to ensure any safety related matters are escalated to management in Head-Office.
• Where applicable, Ensuring full adherence to the company’s prefunding policies. This to include chasing principals for prefunding and settling outstanding payments where applicable.
• To strictly adhere to the company’s vendor approval processes and protocols.

Internal training management and measurement

• To ensure full compliance and utilisation of all company systems including Port360.
• Where applicable to ensure all branch office IT systems are fully functional and with most up to date security software.
• Nurturing a strong working relationship with department managers, colleagues, and subordinates within the branch office.
• To elevate any service weaknesses or concerns to the Head-Office.
• Ensuring Group SOPs and KPI’s are followed and implemented.
• Ensuring full cooperation with Group and Country Commercial teams as we continuously seek to grow the business.

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