Branch Manager (Penang)

Reeracoen Recruitment; Bayan Lepas; On-site; MYR 50,000 - 75,000; Full time

Job summary

A leading recruitment firm in Bayan Lepas, Malaysia is seeking a Branch Manager to oversee operations and ensure customer satisfaction. The ideal candidate must manage resources effectively, implement approved budgets, and lead a team through coaching and training. With a focus on profitability and operational efficiency, this role requires proven leadership skills and a strong focus on customer service. Join a dynamic team and contribute to enhancing the branch's performance and customer relations.

Qualifications

• Proven experience in managing a branch or similar operation.
• Strong analytical skills for overseeing budget and operational efficiency.
• Excellent communication and interpersonal skills.

Responsibilities

• Overall head of the branch implementing approved budgets.
• Develop plans for resource use and customer service.
• Accountable for branch profit and loss.
• Supervise daily operations and delegate tasks.

Skills

Leadership

Budget management

Customer service

Coaching and training

Project management

Job description

Mission of organization

To provide large-scale, globally active corporate customers with comprehensive business solutions that extend from the downstream to the middle and upstream of the supply chain, and to become a customer's management partner (LLP：Lead Logistics Partner) through supply chain reform, business process and structural reform. Thereby, to increase customer’s corporate value and customer value while maximizing customer’s experience, satisfaction, and support for our company. To make business relation between customer and our company long-term sustainable, which maximize our company's profits.

Roles of position

• Overall head of the branch and liaison officer with the management; implement approved budget for branch in accordance with the company’s direction and guideline, hire, develop and retain talent through training and coaching.
• Develop plans to efficiently use company’s resources (Men, Machine, Material/Money, Method), maintain highest standard of customer service, business conduct and operations control in accordance with corporate policy.
• Delegate and supervise responsibilities to Asst. Manager to ensure all are executed within the company policy and guidelines.
• Accountable for payments issued at the branch level for freight procurement, operations vendor and contractor.
• Responsible for branch profit and loss; seek approval from direct superior and management according to the approval table for matters related to the branch.

Key duties

• Plan branch expansion and future structure, manpower, staff career and related matters.
• Execute branch approved annual plan.
• Supervise daily operation and delegate tasks to subordinates.
• Manage cost of sales, expenses, payments to vendors and usage of company resources such as vehicles and computers.
• Manage productivity and effectiveness of staff, work process and operations procedure.
• Provide leadership to the branch through coaching, training and counseling to staff.
• Upkeep high level of customer satisfaction and operation efficiency.
• Commit to the branch business plan by implementing Key Performance Indicators submitted to the management in accordance with the company annual plan.
• Ensure all tasks are performed within the prescribed quality and standard with zero tolerance to mistake and discrepancy.
• Increase productivity and achieve branch budget of both revenue and cost to maintain branch profitability.
• Foster a conducive, productive and efficient branch working environment to keep staff motivation at the highest level.
• Perform employee relations programs, including promotions, performance reviews, disciplinary procedures, and employee representative discussions or negotiations.
• Identify, propose, procure and evaluate direct-service vendor and contractor approved list for the branch.
• Identify, propose, procure and evaluate indirect-service vendor and contractor approved list for the branch.
• Develop and update branch revenue generator monthly and update the weekly PDCA.
• Develop and update branch forecast template monthly and update the weekly PDCA.
• Ensure all jobs are assigned with job number, captured in the revenue systems and closed within the company’s standard operating procedures or prescribed quality standard.
• Implement approved budget for branch in accordance with the company’s direction and guideline.
• Hire, develop and retain branch’s personnel by providing training, coaching and motivation.
• Identify areas of improvement and propose action plan that meets the industry challenges and trends.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Address customer complaints and work closely with sales team in proposing appropriate solutions based on business and commercial consideration.
• Address employee satisfaction issues at the branch firmly but fairly based on facts and company policy.
• Practice high ethical standards and comply with all applicable law and regulations of the country.
• Sustain, maintain and enhance profitability of the branch.