Branch Manager (Nationwide)

AFFIN Group; Klang City; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading financial services provider in Klang City is seeking a Branch Manager to oversee branch operations and personnel. The ideal candidate will drive sales, ensure compliance with regulations, and enhance customer service. Responsibilities include managing staff recruitment and development, achieving sales targets, and maintaining operational efficiency. The role requires strong leadership and customer service skills, along with a bachelor's degree in a related field. This position is pivotal in shaping the branch's success and service quality.

Qualifications

• Strong experience in managing branch operations with a focus on efficiency and sales targets.
• Ability to enhance customer service experience and resolve complaints timely.
• Experience in staff recruitment and training for improved branch performance.

Responsibilities

• Manage branch personnel and oversee daily operations.
• Drive branch sales to meet targets and improve profitability.
• Ensure compliance with regulatory requirements and internal policies.
• Provide training and development for staff, focusing on KPI awareness.

Skills

Branch Management

Sales Target Achievement

Customer Service Excellence

Team Development

Education

Bachelor's Degree in Business or related field

Job description

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize results and achieve peak performance levels.

Accountabilities

Financial

• Drive and achieve overall Branch Sales Target
• Deposit
• Investment
• Loans – ASBF, SMART MONEY & Education loan
• Bancassurance & Banca Takaful product
• Credit Card
• Business referrals
• Prevention of Fraud and Losses (internal and external)
• Effectively control the cost as per budget.

Process

• Ensure that every staff discharge duties in accordance with Branch Manual, BNM Guidelines and Other Regulatory / Statutory Requirement, Internal control process & procedures.
• Ensure satisfactory audit rating
• Ensure audit findings are resolved within specified time frame.
• Monitor submission of reports within the specified time
• Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
• Act as Business Compliance Officer (BUCO) Representative.
• Act as CLO (Complaint Liaison Officer).
• Act as Branch OSHA coordinator.
• Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.

Customer

• Ensure efficient customer service level in accordance to SLA
• Ensure timely reply to customer and CCQ.
• Ensure to resolve any complaints within SLA
• Ensure accuracy in service delivery.

People

• Resource management: Annual leave, Attendance, Branch meeting.
• Provide training / briefing on products and identify training needs
• Recruitment of staff
• Staff development and coaching
• Ensure knowledge and understanding of respective KPIs and JD among all staff
• Performance and productivity tracking at all levels including performing staff appraisals

Other Responsibilities

• To manage and undertake ad-hoc assignments
• Alternate key holder to Vault & Self Service Terminal.
• To organize or participate CSR activities within the branch community
• To ensure cleanliness, safety and security of the bank’s premise and SSL area
• To perform relief duties as and when required or in the absence of ABM.

Learning & Growth

• To involve and contribute to any special project organised by Head Office
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
• To identify any potential staff for succession planning.