Branch Manager (Klang Valley)

Aglow Medical Group Sdn Bhd; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A prominent healthcare organization is seeking a motivated Branch Manager to oversee clinic operations in Kuala Lumpur. The ideal candidate will have strong leadership skills and experience in the beauty and wellness industry. Responsibilities include managing daily operations, driving sales performance, and ensuring exceptional client service. This role offers competitive salary and benefits, along with professional development opportunities in a dynamic work environment.

Benefits

Competitive salary

Comprehensive benefits package

Professional development opportunities

Business partnership opportunities

Qualifications

• Minimum 2 years of experience managing an aesthetic, beauty, or wellness clinic.
• Strong leadership and people management skills.
• Proven ability to meet sales targets.

Responsibilities

• Manage day-to-day operations of the clinic.
• Drive personal and team sales performance.
• Lead, coach, and support consultants and therapists.

Skills

Leadership skills

Customer service mindset

Organizational skills

Multitasking skills

Communication skills

Job description

Aglow Medical Group is a trusted and rapidly expanding corporation, that has transitioned into a network of 20 clinics within a remarkable 5 year span. As the company continues to evolve, it has expanded its reach to include a distinguished portfolio of four unique brands, each excelling in its specialized areas of healthcare and skincare. These brands include Aglow Clinic a leading aesthetic clinic chain; Dr. Aglow, specializing in professional medical skincare products; ACT Health Clinic, promoting wellness and regenerative medicine; and Aglow Hair, specializing in hair growth.

Offering a comprehensive range of medical-grade solutions for complete head-to-toe treatments, our services are designed to deliver gratifying results within an elegant and serene atmosphere. Our unwavering commitment to exceptional client service is characterized by a warm, effective, and genuine approach, ensuring that each client receives the utmost care and attention they deserve.

Overview

We are seeking a highly motivated and experienced Branch Manager to oversee operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and a proven track record in managing teams and achieving business objectives.

Responsibilities

• Manage day-to-day operations of the clinic, ensuring a smooth, efficient workflow and adherence to company standards and SOPs.
• Drive personal and team sales performance by monitoring daily KPIs, implementing sales strategies and ensuring the achievement of branch revenue targets.
• Lead, coach and support consultants, therapists and clinical colleagues to ensure high morale, productivity and a collaborative team culture.
• Ensure delivery of exceptional client service throughout the customer journey; resolve client concerns promptly and professionally.
• Coordinate staff rosters, appointment bookings and treatment schedules to maximize productivity and client satisfaction.
• Support continuous team learning through on-the-job coaching, role plays, performance reviews and guidance on sales and service excellence.
• Work closely with HQ to implement and localize marketing promotions, launches and seasonal campaigns within the clinic.
• Monitor treatment and stock levels, ensuring FIFO and minimizing wastage through effective inventory controls.
• Ensure the clinic complies with regulatory, health and safety standards, including hygiene protocols and documentation practices.
• Submit timely reports on clinic performance, staff matters, and operational challenges to the Area Manager or HQ for alignment and support.

Requirements

• Minimum 2 years of experience managing an aesthetic, beauty or wellness clinic.
• Strong leadership and people management skills with the ability to coach and motivate a team.
• Passionate about the aesthetics and beauty industry, with knowledge of current trends and treatments.
• Excellent client service mindset with a strong commitment to delivering a premium client experience.
• Proven ability to meet sales targets and drive team performance.
• Strong organizational and multitasking skills to manage daily operations effectively.
• Excellent communication and interpersonal abilities to handle both clients and team members professionally.
• Competent in using clinic management systems and basic sales or performance reporting tools.
• Flexible, proactive and solutions-oriented approach in a fast-paced environment.
• Candidates with Mandarin proficiency are preferred to effectively communicate with Mandarin-speaking clients.

Highlights

• Competitive salary and comprehensive benefits package offered.
• Join a prominent healthcare organization and be part of a leading team in the industry.
• Engage in a dynamic and collaborative work environment that values teamwork.
• Business partnership opportunities available for growth and success.
• Access to professional development and growth opportunities to enhance your career.

Application Questions

• Do you have experience in a sales role?
• Which of the following statements best describes your right to work in Malaysia?
• How many years of people management experience do you have?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a branch manager?
• How many years' experience do you have as an Aesthetic Consultant/Therapist?