Branch Manager (KL)

Recruit Express; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A prominent recruitment firm is looking for a Retail Manager in Kuala Lumpur to lead and motivate the team in providing exceptional customer service. This role entails managing daily operations, tracking sales performance, and ensuring that the store is well-maintained. The ideal candidate should have solid retail management experience, strong communication skills, and the flexibility to work during retail hours, including weekends and holidays.

Qualifications

• Experience in retail management and customer service.
• Strong communication skills and ability to motivate a team.
• Flexibility to work retail hours including weekends.

Responsibilities

• Lead team to provide excellent customer service.
• Track sales targets and support sales efforts.
• Manage daily store operations and staff schedules.
• Maintain accurate stock levels through inventory checks.
• Ensure the store is clean and well-presented.
• Handle customer inquiries and complaints professionally.
• Collaborate with head office on marketing and promotions.

Job description

Lead and motivate the team to provide friendly, personalised customer service.

Improve store performance by tracking sales targets (KPIs) and supporting sales efforts.

Learn and share strong product knowledge to help customers and train staff.

Manage daily store operations, including staff schedules, attendance, and performance.

Keep stock levels accurate by doing regular inventory checks and completing records properly.

Ensure the store looks clean, attractive, and well-presented at all times.

Handle customer questions, complaints, and after-sales support in a professional way.

Work closely with head office on promotions, marketing activities, and operational updates.

Follow all company policies, security rules, and service standards.

Be flexible and available to work retail hours, including weekends and holidays.