Branch Manager - Kedah

Hong Leong Bank Berhad; Alor Setar; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading financial institution is seeking a Branch Manager in Kedah to lead and develop a dynamic team. The ideal candidate will have a strong focus on strategic planning and business growth while ensuring exceptional customer satisfaction. With a required minimum of 5 years of relevant experience in banking or retail management, the candidate should possess robust leadership skills to guide a team toward achieving sales targets. Knowledge of consumer banking products is essential.

Qualifications

• Minimum of 5 years of relevant working experience in customer service or retail outlet management.
• Strong leadership skills to train and guide a team.
• Sound knowledge of consumer banking products is essential.

Responsibilities

• Lead and drive significant business growth in the branch.
• Build relationships with customers and business partners.
• Ensure compliance with banking operations and guidelines.

Skills

Impact and Influence

Networking Skills

Strategic Planning Skills

People Management

Customer Focus

Education

Degree in Banking, Finance, Business Studies or related field

Job description

Overview

The Branch Manager's key responsibility is to lead our team, drive significant business growth, and ensure exceptional customer satisfaction. This pivotal leadership role requires a blend of strategic planning, robust networking and influence skills, and a passion for developing people.

Responsibilities

• You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
• Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.
• You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
• You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
• You are Results Oriented and Customer-Focused and strive to maintain this by working closely with the CSOM to monitor banking operations to ensure delivery of customer satisfaction, compliance of relevant guidelines & policies, complaint handling and credit risk management
• Good Business Etiquette and Image is important to you. This means ensuring your branch passes the branch audit (mandatory) and ensuring your branch’s security is in good order.
• Possess sound and up-to-date Product Knowledge of all consumer products.

Skills & Experience We Are Looking For

• Based in Malaysia is preferred
• Minimum of 5 years of related working experience, ideally in a Branch Customer Service, Mortgage/Hire Purchase/Personal Loan/Credit Cards Direct Sales, Wealth Management Relationship role or in Retail outlet management.
• Strong people management and leadership skills; with ability to guide and train a team of staff to achieve sales target and service standards.
• All levels of Certifications/Degree - Banking, Finance, Business Studies or related field is preferred but other Degree backgrounds are encouraged to apply too.

HLB Careers Link: https://hlb.wd3.myworkdayjobs.com/HLBCareers/job/ASB-J-SULTAN-BADLISHAH-BR/Branch-Manager---Kedah_JR0000022768

For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/

We appreciate your application and will be in touch with shortlisted candidates regarding next steps.