Branch Manager (Didi Group)

Jobstreet Malaysia; Seberang Perai; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading automotive company in Seberang Perai, Malaysia, is seeking an experienced Branch Manager to lead branch operations. This role involves overseeing daily activities, ensuring high customer satisfaction, driving sales performance, and managing a team. The ideal candidate will have strong leadership skills, industry knowledge, and a commitment to operational excellence. With a focus on customer relationships and team development, this position offers an exciting opportunity for growth.

Qualifications

• Experience in managing a team in an automotive environment.
• Proven track record in driving sales performance.
• Ability to maintain high customer satisfaction.

Responsibilities

• Oversee daily operations and ensure profitability.
• Drive sales growth and develop strategies.
• Recruit and manage branch staff effectively.
• Ensure high standards of customer service.
• Manage branch budgets and financial reporting.
• Ensure compliance with regulations and safety.

Skills

Leadership

Sales growth strategies

Customer relationship management

Operational excellence

Job description

We are seeking an experienced and driven Branch Manager to lead our branch operations. The ideal candidate will be responsible for overseeing day-to-day activities, ensuring high levels of customer satisfaction, driving sales performance, and managing a team of professionals in a fast-paced automotive environment. This role demands strong leadership, industry knowledge, and a passion for operational excellence.

Key Responsibilities

• Branch Operations Management:
  • Oversee the daily operations of the branch, ensuring efficiency and profitability.
  • Implement company policies and procedures to maintain operational excellence.
  • Monitor inventory levels and ensure proper stock control (vehicles, parts, tools).
• Sales & Business Development:
  • Drive sales growth by setting targets, developing strategies, and coaching the sales team.
  • Build and maintain strong customer relationships.
  • Analyze local market trends to identify new business opportunities.
• Team Leadership:
  • Recruit, train, and manage branch staff including sales, service, and support teams.
  • Conduct performance reviews and provide mentorship for professional development.
  • Foster a positive and high-performance team culture.
• Customer Service:
  • Ensure high standards of customer service and resolve issues promptly.
  • Oversee the customer feedback loop and implement improvements as needed.
• Financial & Reporting:
  • Manage branch budgets, forecasts, and P&L performance.
  • Prepare regular reports for senior management on sales, operations, and performance metrics.
• Compliance & Safety:
  • Ensure compliance with industry regulations, company policies, and safety protocols.
  • Maintain facility and equipment standards according to company and legal requirements.