Branch Manager (Automotive)

Carsome Sdn Bhd; West Coast Division; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading automotive retail company in Malaysia is seeking a Branch Manager to oversee daily operations and improve business performance. Ideal candidates will have a Bachelor's Degree in Business Administration and at least 5-7 years of leadership experience in the automotive retail sector. This role emphasizes driving sales, managing P&L, and developing a high-performing team while ensuring an exceptional customer experience. A strong analytical and leadership background is essential for success in this fast-paced environment.

Qualifications

• 5-7 years of leadership experience in the automotive retail industry.
• Experience managing a P&L statement and financial metrics.
• Proven track record of exceeding sales targets.

Responsibilities

• Oversee daily operations and drive business performance.
• Manage branch budget and control operational expenses.
• Lead, coach, and inspire the sales team to achieve targets.

Skills

Leadership

Analytical skills

Customer service

Problem-solving

Sales strategies

Education

Bachelor's Degree in Business Administration

Tools

CRM systems

Inventory management software

Google Workspace

Job description

About You

As we have strived to digitalize the used car industry in Southeast Asia, we are looking for goal-driven individuals who are ready to take on challenges and responsibilities. As a Branch Manager, you will lead day-to-day operations, drive business performance, and deliver an exceptional customer journey—backed by CARSOME’s strong digital platform, marketing engine, and expert teams. This role is ideal for those who thrive in fast-paced environments and are eager to build a long-term career in a data-driven, customer-centric retail ecosystem. Of course, our professional CARSOME team will back you up with excellent inventories, advanced website and system, various marketing activities, systematic training, and any support you need.

Your Day To Day

Sales Leadership & Business Performance

• Branch Results: Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.
• Maximize Transaction Performance: Aggressively drive strategies to boost team productivity and optimize results in both vehicle acquisitions and sales.
• Lead with Data: Consistently track KPIs, analyze performance trends, and act on insights to improve outcomes.
• Strategic Execution: Oversee the vehicle purchasing and selling process with precision, speed, and operational consistency.
• Lead Conversion: Refine lead generation, follow-up, and closing strategies to increase conversion rates for both sellers and buyers.

Team & Talent Management

• Build High-Performing Teams: Lead, coach, and inspire your team to consistently exceed customer service and sales expectations.
• Develop People: Recognize individual strengths, craft personalized development plans, and support career growth.
• Plan & Optimize Resources: Effectively manage team rosters, scheduling, attendance, and leave to ensure optimal branch coverage.
• Enforce Excellence: Ensure strict compliance with all company policies, procedures, and ethical standards in daily operations.

Operational Excellence & Inventory Management

• Inventory Management: Oversee vehicle stock levels, turnover rates, and inventory accuracy to maintain a healthy and efficient flow.
• Streamlined Operations: Lead the day-to-day branch operations to ensure smooth execution, operational compliance, and an exceptional customer journey.
• Problem Resolution: Proactively address operational or customer issues with speed and professionalism.

Profit and Loss (P&L) Management

• Stewardship: Manage the branch budget, control operational expenses, and identify ways to optimize profitability.
• KPI Monitoring & Reporting: Monitor key financial and performance metrics, prepare accurate reports, and provide data-driven insights to District and Senior Management.

Your Know How

• Bachelor's Degree in Business Administration, Automotive Management, Sales & Marketing, or a related discipline is essential.
• Minimum of 5-7 years of progressive leadership experience within the automotive retail industry, with at least 3 years specifically in a managerial or supervisory role.
• Demonstrable track record of consistently achieving and exceeding sales targets within defined timeframes.
• In-depth understanding and hands‑on experience managing a Profit & Loss (P&L) statement. You must be able to interpret financial data, identify cost‑saving opportunities, and drive revenue growth to optimize branch profitability.
• Highly analytical and numbers‑driven, with the ability to swiftly analyze sales figures, operational costs, inventory turnover, and other key performance indicators (KPIs) to make data‑backed decisions.
• Proven ability to manage budgets effectively and work within strict financial parameters.
• Ability to develop and implement short-term (daily/weekly) and mid-term (monthly/quarterly) operational and sales plans with clear objectives and deadlines.
• Excellent planning and organizational skills, with a keen eye for optimizing processes and resource allocation within set timeframes.
• A natural leader with a proven ability to recruit, train, motivate, mentor, and retain a high-performing sales and operations team.
• Strong coaching skills, with experience in developing individual team members' capabilities and careers.
• Unwavering commitment to delivering an exceptional customer experience, ensuring high satisfaction and retention.
• Solid understanding of automotive retail operations, including showroom management, inventory control, and administrative processes.
• Excellent verbal and written communication, presentation, and negotiation skills, capable of engaging effectively with customers, staff, and senior management.
• Competency in using CRM systems, inventory management software, and standard office productivity tools (e.g., Google Workspace).

Unlock job insights

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a branch manager?
• How many years' experience do you have in the retail industry?
• How many years' experience do you have as a manager / team lead?
• Do you have customer service experience?
• Are you willing to travel for this role when required?