Branch Manager

SSF Sdn Bhd; Seberang Perai; On-site; MYR 60,000 - 80,000; Full time

Job summary

A furniture retail company is seeking a Branch Manager in Kuala Lumpur. The ideal candidate will have at least 5 years of retail management experience and strong leadership skills. Responsibilities include team development, sales goal setting, and ensuring exceptional customer service. Additionally, the Branch Manager will oversee daily operations and inventory management while fostering a positive work environment. This full-time position offers opportunities for professional growth and advancement.

Benefits

Opportunities for professional development

Career advancement

Qualifications

• At least 5 years of proven experience in a managerial role within retail.
• Strong leadership skills to motivate and manage a diverse team.
• Excellent interpersonal skills with a commitment to outstanding customer service.

Responsibilities

• Recruit, train, and develop a high-performing team.
• Provide coaching and conduct performance evaluations.
• Manage staff schedules for peak times and events.
• Cultivate a positive work environment.
• Set sales goals and develop strategies for achievement.
• Oversee daily store operations, including inventory management.

Skills

Leadership skills

Customer service skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration, Retail Management, or related field

Job description

Due to our rapid expansion, we are looking for talented individuals like you to fill the positions below!

WORK LOCATION:

Kuala Lumpur - Mytown Shopping Centre, Cheras

Position: Branch Manager

Are you ready to lead a team, drive sales, and ensure a top-notch customer experience? Join our dynamic team as a Branch Manager at our furniture retail store and take your career to the next level!

Employment Type: Full-time

What You’ll Do

As our Branch Manager, you’ll play a crucial role in ensuring the smooth operation and success of our store. Your responsibilities will include:

• Recruit, train, and develop a high-performing team, including sales associates and support staff.
• Provide continuous coaching, conduct performance evaluations, and offer career development opportunities.
• Manage staff schedules to ensure optimal coverage during peak times and special events.
• Cultivate a positive work environment, addressing any staff concerns or conflicts effectively.
• Set sales goals, develop strategies, and motivate your team to achieve and exceed targets.
• Ensure exceptional customer service by promptly addressing inquiries, handling complaints, and resolving issues.
• Monitor customer feedback and implement improvements to elevate the shopping experience.
• Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
• Maintain well-stocked shelves and manage inventory levels to meet customer demand.
• Implement and enforce store policies, procedures, and safety standards.
• Ensure compliance with company guidelines and regulatory requirements.

What We’re Looking For

• Education: A Bachelor’s degree in Business Administration, Retail Management, or a related field is an added advantage.
• Experience: At least 5 years of proven experience in a managerial role within retail is essential, with experience in furniture or home furnishings being a plus.
• Leadership: Strong leadership skills, with the ability to motivate and manage a diverse team.
• Customer Service: Excellent interpersonal skills and a commitment to providing outstanding customer service.
• Product Knowledge: Familiarity with furniture products and trends is a plus.

Why Join Us

• Impact: Be at the forefront of our store’s success and customer satisfaction.
• Growth: We offer opportunities for professional development and career advancement.
• Environment: Work in a supportive, dynamic, and customer-focused environment.