Branch Manager

Kufong Therapy Centre Sdn Bhd; Sandakan; On-site; MYR 45,000 - 65,000; Full time

Job summary

A healthcare and alternative medicine company in Sandakan, Sabah is seeking a dedicated Shop Manager to oversee day-to-day operations in their retail store. The ideal candidate will have at least 3 years of experience in retail management, excellent customer service skills, and a strong understanding of inventory management. You will manage a team, ensure customer satisfaction, and promote a healthy lifestyle through natural therapies. The position offers a competitive salary, health benefits, and opportunities for professional growth.

Benefits

Competitive salary

Performance-based bonuses

Health and wellness benefits

Professional development opportunities

Inclusive team culture

Qualifications

• Minimum 3 years of experience in retail management or customer service.
• Strong understanding of inventory management and merchandising.
• Excellent communication and interpersonal skills.
• Proficient in retail management software and POS systems.
• Passionate about natural therapies and promoting healthy lifestyles.
• Adaptable to fast-paced environments with a focus on problem-solving.

Responsibilities

• Oversee all store operations, including inventory and staff scheduling.
• Provide exceptional customer service and guide customer inquiries.
• Liaise with head office on sales performance and operational matters.
• Promote the brand and build a loyal customer base.
• Train the sales team for high service standards.
• Implement store policies and maintain safety standards.
• Manage financial records, including cash handling and banking.

Skills

Retail management

Customer service

Inventory management

Sales operations

Communication skills

Problem-solving

Tools

Retail management software

Point-of-sale systems

Job description

We are seeking a dedicated and experienced Shop Manager to join our team at the Kufong Therapy Centre in Sandakan, Sabah. As the Shop Manager, you will be responsible for overseeing the day-to-day operations of our natural therapy retail store, ensuring excellent customer service and efficient business management. This is a full-time position within our growing healthcare and alternative medicine company.

What you'll be doing

• Manage and oversee all store operations, including inventory management, pricing, merchandising, and staff scheduling
• Provide exceptional customer service, guiding customers and answering queries about our natural therapy products and services
• Liaise with the head office on sales performance, inventory levels, and other operational matters
• Promote the Kufong Therapy Centre brand and services to customers, building a loyal customer base
• Oversee and train the store\'s sales team, ensuring they are knowledgeable and provide a high level of service
• Implement and maintain store policies, procedures, and safety standards
• Manage the store\'s financial records, including cash handling, banking, and reporting

What we\'re looking for

• Minimum 3 years of experience in a retail management or customer service role, preferably in the healthcare or natural therapy industry
• Strong understanding of inventory management, merchandising, and sales operations
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and staff
• Proficient in using retail management software and point-of-sale systems
• Passionate about natural therapies and alternative medicine, with a desire to promote a healthy lifestyle
• Adaptable and able to work in a fast-paced environment, with a focus on problem-solving and continuous improvement

What we offer

At Kufong Therapy Centre, we are committed to providing a supportive and rewarding work environment for our employees. As a Shop Manager, you can expect:

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits, including discounts on our products and services
• Opportunities for professional development and career advancement within the company
• A collaborative and inclusive team culture, with a focus on work-life balance

About us

Kufong Therapy Centre Sdn Bhd is a leading provider of natural therapies and alternative medicine solutions in Sabah, Malaysia. Our mission is to empower individuals to take control of their health and wellbeing through holistic and sustainable approaches. With a strong focus on customer service and innovation, we are committed to delivering high-quality products and services that improve the lives of our customers.

If you are passionate about natural therapies and are ready to take on a pivotal role in our growing company, we encourage you to apply now.