Branch Manager

SmartHire by SEEK; Penang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A premier Japanese dining establishment in Penang is seeking a Branch Manager to lead operations and oversee a high-performing team. This dynamic role combines strategic management with hospitality excellence, ensuring exceptional dining experiences while driving business growth. Candidates should have restaurant management experience, strong leadership skills, and a commitment to customer satisfaction. This opportunity offers attractive remuneration, leadership development, and the chance to work with authentic Japanese cuisine.

Benefits

Attractive remuneration package

Leadership development opportunities

Work with authentic Japanese cuisine

Qualifications

• Experience in restaurant management or hospitality leadership roles.
• Understanding of health and safety compliance.
• Strong leadership and team management capabilities.

Responsibilities

• Lead and supervise restaurant staff to ensure excellent service.
• Oversee comprehensive operations including inventory and quality control.
• Handle customer feedback and maintain satisfaction.

Skills

Restaurant management

Customer service excellence

Leadership skills

Cost control

Adaptability

Tools

POS systems

Inventory management systems

Job description

Our client "SAMURAI YAKINIKU SDN. BHD." is seeking a Branch Manager to join their team!

Lead the operations of a premier Japanese barbecue dining destination where you'll combine hospitality excellence with strategic business management. This dynamic leadership role offers the opportunity to oversee all aspects of restaurant operations while building and developing a high-performing team. You'll play a crucial role in maintaining Samurai Yakiniku's reputation for exceptional dining experiences while driving business growth and ensuring operational excellence in a vibrant restaurant environment.

About Our Client

Samurai Yakiniku Sdn. Bhd. is a premier Japanese barbecue dining destination committed to delivering authentic yakiniku experiences with the highest quality food and exceptional service. The company maintains strong brand standards and has built a reputation as a leading Japanese restaurant, focusing on creating memorable dining experiences for guests while fostering a positive work environment for team members.

What you'll be doing?

Team Leadership: Lead, train, and supervise restaurant staff to ensure excellent service delivery while fostering a positive and productive work environment.

Operations Management: Oversee comprehensive restaurant operations including staff scheduling, inventory management, food quality control, and maintaining high hygiene standards.

Performance Monitoring: Monitor sales performance, prepare detailed reports, and implement strategic initiatives to achieve business targets and maximize profitability.

Customer Experience: Handle customer feedback professionally, resolve issues promptly, and ensure overall customer satisfaction to maintain brand reputation.

Financial Management: Manage cost control effectively including food costs, labor expenses, and operating costs (COGs) to optimize profitability and operational efficiency.

Compliance & Safety: Ensure strict compliance with health, safety, and food hygiene regulations while maintaining the highest standards of cleanliness and safety.

Strategic Coordination: Collaborate with head office management team on marketing initiatives, human resources matters, and financial planning to align with company objectives.

Brand Standards: Uphold and maintain the established brand standards and image of Samurai Yakiniku across all operational aspects.

Communication: Ensure smooth communication and coordination between kitchen staff, service crew, and management for seamless operations.

Staff Engagement: Create and maintain a motivating work environment that encourages staff development and high performance standards.

Who are they looking for?

Industry Experience: Experience in restaurant management or supervision, such as overseeing daily operations and staff management. Otherwise, similar experience in hospitality leadership roles preferred.

Flexible Approach: Adaptability to flexible working hours as required in the dynamic restaurant industry environment.

Leadership Excellence: Strong leadership skills with proven ability to manage restaurant operations effectively and lead diverse teams.

Customer Focus: Commitment to delivering exceptional customer service experiences and maintaining high satisfaction levels.

Team Management: Comprehensive team management capabilities including staff development, scheduling, and performance management.

Health & Safety: Understanding of health and safety compliance requirements specific to food service and restaurant operations.

Business Acumen: Focus on sales performance, cost control, and profitability optimization.

Technical Skills: Experience with POS systems and inventory management systems for efficient restaurant operations.

Regulatory Knowledge: Awareness of local regulatory requirements and food service industry standards for compliance purposes.

Communication: Excellent communication and interpersonal abilities to interact effectively with staff, customers, and management.

Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

Opportunity to lead operations at a respected Japanese dining establishment

Chance to develop leadership skills in a dynamic environment

Work with authentic Japanese cuisine

Contribute to maintaining high standards of a renowned brand

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We welcome applications from all passionate professionals who are excited about delivering exceptional dining experiences and leading successful restaurant operations.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?