Branch Growth & Customer Experience Leader

OCBC; Johor; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading banking institution located in Johor, Malaysia, is seeking an experienced Branch Manager to oversee financial growth and lead the team. This role requires a minimum of 10 years of frontline experience in banking, with demonstrated leadership and relationship-building skills. The manager will ensure compliance, develop staff competencies, and foster teamwork for high customer satisfaction. Competitive compensation and growth opportunities await the right candidate.

Qualifications

• Minimum 10 years’ frontline experience, preferably in business banking.
• 5 years leadership experience managing teams.
• Ability to work with uncertainties in a fast‑changing environment.

Responsibilities

• Oversee the branch’s financial strength and growth.
• Provide strong leadership to branch staff to ensure service excellence.
• Build and manage relationships with key stakeholders.

Skills

Leadership

People Management

Relationship building

Compliance knowledge

Education

Degree in any discipline

Job description

A leading banking institution located in Johor, Malaysia, is seeking an experienced Branch Manager to oversee financial growth and lead the team. This role requires a minimum of 10 years of frontline experience in banking, with demonstrated leadership and relationship-building skills. The manager will ensure compliance, develop staff competencies, and foster teamwork for high customer satisfaction. Competitive compensation and growth opportunities await the right candidate.