Branch Customer Service Executive (Petaling Jaya HQ)

MCIS LIFE; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A life insurance company in Malaysia is seeking a Customer Service Executive to provide excellent service and support to policyholders. Candidates should have strong communication skills and be proficient in both English and Bahasa Malaysia. A relevant degree or diploma is required, along with experience in customer service and insurance is preferred. Opportunities for growth in a diverse and inclusive workplace are highlighted.

Qualifications

• Minimum degree or diploma in relevant discipline.
• Pleasant disposition and good communication skills required.
• Proficient in English and Bahasa Malaysia, both spoken and written.
• Ability to work under minimal supervision.
• Proficiency in MS Word and Excel is essential.
• Possessing PCE and CEILI is an advantage.

Responsibilities

• Provide timely customer service to preserve customer confidentiality.
• Manage daily operations including funds collection and receipt issuance.
• Process new business applications and perform quality checks.
• Approve policy loan and investment linked partial withdrawal applications.
• Register claim applications at branch level.
• Participate in policy conservation activities actively.
• Promote direct channel products to walk-in customers.

Skills

Customer service

Communication skills

Computer literacy (MS Word, Excel)

Bilingual (English and Bahasa Malaysia)

Education

Degree or Diploma in relevant discipline or professional certification

Job description

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MCIS Life stays true to the essence of life and medical insurance; the idea that one person can make a difference in the lives of others. Our brand promise, #PeopleHelpingPeople, encapsulates that ethos. We cultivate trustworthy, caring, and respectful relationships with our customers. Motivated by their future security, we embrace a progressive mindset and innovative thinking. Through family-minded insurance products, we forge a path toward a brighter tomorrow

WHY JOIN US?

Step forward and take charge of your career!

Aside from being firm believers of helping people secure their financial future, we believe our people are our greatest assets. With #PeopleHelpingPeople as the core of our brand, we want to help our people by taking their needs into account as well.

Responsibilities

• To provide prompt, courteous and satisfactory customer service to conserve existing policyholders and agents whilst preserving the confidentiality of customer information.
• Responsible for the day to day operation in respect of collection of funds, issuance of receipt, reconciliation and cancellation of receipts.
• To process New Business application from agents by performing data entry, quality check and scanning.
• To process and approve policy loan applications from customers according to the MCIS Authority Manual and within internal turnaround time.
• To process and approve investment linked partial withdrawal, full withdrawal and switching according to the MCIS Authority Manual and within internal turnaround time.
• To process all surrender request in a timely manner within internal turnaround time.
• To register claim applications at branch level according to internal standard operating procedure and within internal turnaround time.
• Ensure all servicing request from customers are scanned and indexed into the imaging system.
• To assist as a relief staff in any other branch or Head Office as required by the management.
• Ensure all management reports are submitted on a timely basis without fail according to the timelines / schedule stipulated.
• Ensure active participation in policy conservation activity for direct method of payment, surrender and lapse policies.
• To actively promote the direct channel products to all walk‑in customers.
• To undertake any other tasks assigned by the Superior from time to time and provide any service required by the sales team or Business Development Manager.

Job Requirements

• Possess a minimum Degree of relevant discipline / Diploma or professional certification.
• Pleasant disposition and good communication skills.
• Proficient in English and Bahasa Malaysia, both written & spoken.
• Must be able to work under minimal supervision.
• Computer literate with proficiency in MS Word and Excel.
• Pass PCE and CEILI will be an added advantage.

Join MCIS Life: Make a Meaningful Impact

Join MCIS Life for a rewarding career where you can make meaningful impact on the lives of others. We are seeking driven individuals who are eager to contribute to our high‑performance culture through our S.A.A.T. strategy, encapsulated in our motto: 'Every Second Unlocks a New You: Transforming Attitudes and Shaping the Right Mindset.'

At MCIS Life, we believe that our people are our greatest assets, and we are committed to fostering an inclusive environment that empowers you to grow and succeed. We prioritize creating a diverse, equitable, and inclusive workplace where every employee feels valued and respected, ensuring equal opportunities for professional growth and development. Diversity is celebrated as a source of strength and innovation, and we are dedicated to ongoing efforts to eliminate discrimination, bias, and harassment in all its forms.

If our mission and your mission are aligned, please apply: https://www.mcis.my/about-us/career

Your application will include the following questions

• Do you have experience in a sales role?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• How many years' experience do you have in the insurance industry?