Branch Banking Executive: Sales, Service & Operations

Hong Leong Bank Berhad; Pahang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Personal Financial Services Operation & Customer Service Executive to engage with customers for transaction processing and cross selling of products. Responsibilities include providing superior customer service, achieving sales targets, and maintaining a clean work area. Candidates should possess a service mindset, communication skills, and relevant experience in customer interaction or transaction processing. This role offers opportunities for new graduates and those with related work experience.

Qualifications

• Malaysian citizen.
• Fresh graduates or candidates with relevant work experience are welcome to apply.
• Related working experience in financial institution or related field.
• Possess customer interaction/cash handling/transaction processing/sales experience.

Responsibilities

• Engage with walk-in customers for transaction processing and need-based discussions.
• Provide superior customer service to achieve CSAT scores.
• Carry clear targets for product growth and account openings.
• Assist in calling up customers for service/sales interactions.

Skills

Excellent service mindset

Communication skills

Cross selling skills

Integrity and accountability

Education

Education/Qualification

Job description

A leading financial institution in Malaysia is seeking a Personal Financial Services Operation & Customer Service Executive to engage with customers for transaction processing and cross selling of products. Responsibilities include providing superior customer service, achieving sales targets, and maintaining a clean work area. Candidates should possess a service mindset, communication skills, and relevant experience in customer interaction or transaction processing. This role offers opportunities for new graduates and those with related work experience.