BPO Trainer: New Hire Coaching & Upskilling

Teleperformance; Bayan Lepas; On-site; USD 7,000 - 15,000; Full time

Job summary

An established industry player is seeking a passionate Training Facilitator to lead new hire classes and enhance training programs. This role involves coaching new employees, conducting assessments, and developing training materials to ensure comprehensive onboarding and continuous improvement. With a focus on fostering a supportive learning environment, you will play a crucial role in shaping the skills and performance of new team members. Join a dynamic organization that values growth and development, and make a significant impact on the team's success while enjoying the perks of a collaborative workplace.

Qualifications

• Minimum 2 years of training experience in a BPO setting.
• Knowledge of connected cars applications or CRM is a plus.

Responsibilities

• Facilitate new hire training and necessary upskilling sessions.
• Coach new hire Specialists on training performance.
• Conduct Training Needs Analysis after initial performance.

Skills

Training Experience

English Proficiency (C2)

Mandarin Proficiency (C2)

Bahasa Proficiency (C2)

Instructional Design

Typing Speed (30 wpm)

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

Job description

An established industry player is seeking a passionate Training Facilitator to lead new hire classes and enhance training programs. This role involves coaching new employees, conducting assessments, and developing training materials to ensure comprehensive onboarding and continuous improvement. With a focus on fostering a supportive learning environment, you will play a crucial role in shaping the skills and performance of new team members. Join a dynamic organization that values growth and development, and make a significant impact on the team's success while enjoying the perks of a collaborative workplace.